[Resolved]  Sony Service Centre / Sonynw - E003f — Sony walkman batter being replaced in Sony service centre...

Hi,
I am Vidya. I am a pure Sony Customer. Even if I buy a earphone I buy Sony product since I have better faith in the brand. I have a Sony MP3 player Model NW-E003F. There was a small problem in the player. The problem is When plugged in to the computer the player was not detected as USB drive. So I took the same to the Sony service centre at Ayanavaram Chennai on 30-Jul-2008.

Sony Service Centre
GROUND FLR CT.1 2 VARALAKSHMI VILL OLD NO 83/84
NEW NO 217/219 K.H. ROAD AYANAVARAM
CHENNAI 600023

JobCode:[protected]

They took the product for Service. On 31-Jul-2008 they informed me the product is ready and I went to collect the same. They said there was a soldering problem and they have rectified it. Since it is a very small problem they didn’t even collected service charge from me. After that I used the player I had a strange doubt in the battery backup. Earlier before servicing the product my batter life is very high. If I make full charge the battery time lasts for 15-20 days and I used to listen to songs around 1 hour per day. But now it is too low. I checked by charging the player for Full and left it without use for 1 day. After one day it showed Low batter Indicator. I was soo surprised. I went to the service centre and explained them the same. They said they are not responsible for the battery failure. I called up the customer care they asked me “What is the proof that your battery is changed?”. As a customer how can I have serial number of all the parts inside the product. That is the reason we come to the company’s service centre, . And nonone was ready to take up the responsibility. The customer care people and the service engineers have good rampo so that they don’t accept their mistake. They said if I want to change the batter then I should bear the cost.

If I go to service centre with a fault for the parts replaced I can bear the amount. But if people in the service centre tamper the product or replace the good one who should bear it? These kind of mishappening are being done in the service centre of one of the leading companies all over the world is very shocking for me. They gave me an estimate for Rs 1200 Including the battery charge and service charge. I didn’t mind spending but I lost the faith in Sony service centre and I don’t want them to mint my money and time so I told them I am withdrawing. One more reason for the same is when I asked the Customer care how I can I make sure that they don’t replace anymore parts if I place the product for service again. The reply is “If you want you can give it else you can take it back”

I have decided not to buy even 1 rupee product of Sony anymore. Sony may not be much bothered about losing one customer like me. But this kind of mishappening will start here and there and will bring down the faith of the customers.

Please don’t do these kind o[censored]nfaithy things to the customer.