[Resolved]  Sony — SONY lost its Brand name, Quality and eventually TRUST

Address:Maharashtra

Hi,
I bought SONY LCD (model - KLV 22 T 550 A) in Dec 2009. And Just two and half year after purchase, I started facing problems with it as it's display panel is gone. When I approached authorized service center, the engineer told me that it's BT2 board needs to be replaced and primary estimated cost is about[protected] thousands. This is quite surprising that the brands in electronics goods like SONY which is very reputed and known for his quality product are now selling such a poor quality products which will malfunction in just 2-3 years of purchase.

What is more frustrating about this is even after making advance payment to service center they are not repairing my LCD on time. I have submitted my LCD to service center on 28th MAY 2012 still waiting to get it repaired. This is really pathetic experience.

I will suggest to all, not to go with SONY for any of its products.

-Rajan.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information