Sony — SONY MOBILE NEO-L

Address:

Maharashtra

To
The Managing Director
Sony India Pvt Ltd.
Mobile – Division

Dear Sir,
This is to bring to your notice about the pathetic Quality of your Mobile product. I had recently brought Sony – Neo-L , ( details given below) , which started giving problem from 2nd day onwards. Initially thought that it was due to some software error , immediately sought help from on line. As directed the software was done , but my problem of Display flicker & hang still persisted.
As I was on tour & had no time , the same got delay in submitting the product at your Authorized service centre at Mumbai Central.( DIGI COMP solution) . Service centre personnel was shown the Nature of problem faced by me which was recorded in my friends mobile. Having assured that they would look into the same & would re-do the software & check , but till date no one has bothered to call up & update the status.
IT was when I personally called up yesterday ( 17th July ) got updated that the software part is done & the Mobile is functioning well. Being troubled by many hang-ups & flicker , I Lost many Business calls & I made it clear while submitting the Mobile that ,in no way I would take the piece back – I need replacement .
Today Customer pays a Premium to Own a Branded Product since it has become a symbol of STATUS. Having sparingly used if such Quality Product like – Sony gives trouble with in a Span of Just One Month ,customer tend to loose faith in your Brand .
Hope to get justice by way of Replacement of the product without any further delay ,failing which I have No other option ,but to seek re-dress legally.

Details of the Product
Model- MT25i
Serial No[protected]
IME no- [protected]
Job-sheet no - [protected]- ( dated 13th july -2013)


Warm Regards,

Bhimrao Sutar
Engineer - Camera Service.