[Resolved]  Sony — SONY VAIO LAPTOP - DEFECTIVE PRODUCT - REPLACEMENT

Address:

Kolkata, West Bengal

I had purchased a Sony Vaio laptop (SVE 15113ENB, Sr. No. S[protected]R) through a dealer, Vision Comtech, on November 20, 2011. I had been using the said laptop with utmost care and as per the user manual but started to face problem for the last 5-7 days. Accordingly, my laptop was sent to your Hazra, Kolkata, service centre through Vision Comptech. I was reported by Vision Comtech that your officials at the said service centre has said that the key board of the laptop is defective and needs to be replaced but since the keyboard is now not readily available in India, I have to wait for atleast 25 days for the same to be replaced. The laptop has been returned to me by your service centre. Thereafter, I called your service centre at[protected], and the executive confirmed the above stated facts. Needless to say, I am shocked to hear such a response from your service centre executive and by the apathy shown to the customers. Interestingly, the said laptop is within the warranty period of one year and only 10 months has elapsed from the date of purchase of the said laptop and the parts (in this case keyboard)is not available. Sony sells products but cannot provide after sales service and Sony makes its customers to wait for almost a month to replace a part. Sony must replace the said laptop with a new one of the same value and make immediately. Dhananjoy Karmakar Kolkata [protected]