Sony — Sony vaio laptop DVD writer not working

Address:

Gujarat

Dear Sir,
Before a couple of months back I had purchased Sony vivo laptop from Arya system Rajkot. Before a week I notice one problem that DVD writer is not working which I had used by first time. im in shock, highly devastated AND DISAPPOINTED that such will happen to a sony laptop. i mean i thought sony was a renowed and reputable electronics company. obviously i thought wrong!!!!!Then I went your service station which is located in Rajkot city in Gujarat named DHVANI sales and service , A-2, Paras estate, Near Ashok nagar Metal industries , Tagore road Rajkot – 360002 , Phno –[protected] contact person – Mr. Dipakbhai or Mr. Shaileshbhai.
He take full day for checked my laptop and at the end of days he conclude that there is a problem with DVD writer which, he agreed for replacement under warranty, and he create Job order no. J20216904 dtd. 09.05.12 as per him it is very minor defect which will be correct within two days time. In fact in front of me he check the availability for DVD writer for the same model in SAP and found that it is available at Delhi.
After 2 days I had visited service center on 12.05.12 for the same but I am getting unsatisfactory answer that again it took more two days.
Again after another 2 days I visited service center on 15.05.2012 and that time I am getting a surprise answer that “Please talk direct at customer care center for the fix date” he didn’t having any fix date
So I used your toll free number[protected] and talked with Mr. Yogesh, as per him defective parts till now not dispatched from Delhi office.
Finally I understood that every man and every agency give us different answer from their actual user. Till now I am not sure when can I get solution for my problem.
Need your help and intervention to close this issue.
Your quick response for the subject matter is highly appreciated.