[Resolved]  Sony — Faulty TV Set

Address:

South West Delhi, Delhi

The Managing Director
Sony India




Sir,

Please refer to my numerous complaints registered with the customer care helpline (Comp No. 7158772 , 23.03.2011) and several mails (ref no. 7183021 and 7158774) in respect of the malfunctions (Hazy/ Blurred picture and non uniform distribution of the backlight over the surface area of the panel) exhibited by the TV set (40EX720) I purchased from Sabharwal Electronics Dwarka Delhi.
An engineer Mr. Tikkoo visited my premises on 27/03/2011 to examine the TV set and explicitly agreed to my complaints that the back light intensity on the panel is highly heterogeneous owing to which the picture quality is very poor, smoky and hazy in patches. He asked me to request the company to provide refund as this particular model of TV is newly launched with new circuitry and all TV sets of this model are governed by these facts, hence replacing the TV would not solve the problem. He asked me to provide the photocopy of the invoice and the warrantee card which I did with alacrity.
May I mention here that in no case I am interested to get the refund as I needed a good TV for entertainment? However, the pathetic picture quality of the TV I bought for Rs. 83000/- frustrates me and my family members and I repent on my decision of buying a Sony TV. Furthermore the boorish attitude of the service department of Sony India has aggravated my miseries.
I therefore request you to intervene into the matter and arrange to pave the way to end the miseries I am suffering at the hands of Sony India.



Yours sincerely


Dr. Hemant Kumar
Ph D, BOYSCAST (U K), R.A. (Italy)
Professor of Electronic Science
University Of Delhi, South Campu
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Phone [protected]



Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075