Sony — Product Malfunction/Careless attitude of customer service representative | |||
I purchased Sony VAIO Laptop in first week of January 2012. The same day when I brought it home and switched it on I got a fatal error and was not working properly. After several attempts of restarting again and again it finally worked but still the same problem persists again and again. When I called the Shop owner from where I purchased the same day, I got a careless and Arrogant reply from him “That is not at all possible!! We can’t do anything. You Have to take it to service center" I was stunned and felt betrayed by the company as it sold the malfunctioned product and at the same time the shop keeper is not taking any responsibility regarding the same. I had been trying to contact the Sony customer care for several weeks to lodge the complaint regarding the same. None of the customer service representative is showing a respect to the customers. I was such an insulting when I heard the customer service representative saying “Please Use Professional Language!!" When I shouted in anger regarding his unwillingness to take responsibility to my case. What am I supposed to do for the defective product that I bought by paying several thousands of rupees and at last they are not coming forward to fix the same? Is fooling the customers the strategy being followed by the company to earn more money? Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Friend,
I had also purchased a vaio laptop few days back. After 2 days of purchasing i got to know that there is a manufacture problem exist in keyboard of laptop. From that time I am chasing sony to resolve the issue but they are not paying any attention to this.
On very first day, the lady at customer was not agree that physical problem with keyboard keys comes under hardware fault.
Sony customer service is very poor...apart from customer care phone no. nothing is displayed at sony official site...like any mail ID, escalation levels, grievance cell etc..and even on demanding for same customer care executive denies it.
I had also purchased a vaio laptop few days back. After 2 days of purchasing i got to know that there is a manufacture problem exist in keyboard of laptop. From that time I am chasing sony to resolve the issue but they are not paying any attention to this.
On very first day, the lady at customer was not agree that physical problem with keyboard keys comes under hardware fault.
Sony customer service is very poor...apart from customer care phone no. nothing is displayed at sony official site...like any mail ID, escalation levels, grievance cell etc..and even on demanding for same customer care executive denies it.
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Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us. Also share your contact no. and email ID with us here.
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