[Resolved] Sony TV — Have to carry the TV to the dealer who supplied a defective set | |
KR Rajendran, Kanakam (Madambillyl) Cheranalloore.P.O Koovappady PIN 683544 Telephone:[protected]/[protected] To: Ms Shraddha, Manager [protected] Customer-Care, SONY India Fax:[protected] Sub: How deceptive a brand can be! Dear Ms Shraddha For the last 20 years I am a SONY brand addict for electronics items. I have a 20 years TV, a walkman, a CD player etc., etc, Yesterday I thought of going for an up-graded & affordable TV and brought one KV HG 21 M 80C model TV from PITTAPPILLIL AGENCY; Perumbavoor (Ernakulam Dist, Kerala) vides their invoice No.4844/dt 10th Sept. I bought the TV around 6.p.m brought home, 12KM away from the agency, and was distressed to find that it has a defective power switch. Considerable time was wasted checking the power lines to call the dealer etc., with no avail. One of the Tele-number provided by the dealer in his card turned out to be of some a hearing impaired woman and consequences that followed needs no elaboration. Today I called your office and I was told to cart back the TV to the dealer. This I did and got a replacement as the earlier one was inherently defective. The dealer paid for the Taxi as well. So far so good! In the process I & my son had to avail half a day’s leave today from our respective offices with attended botheration of repacking the TV and ensure its safe carting back to the agency. Will you compensate our earning loss, time loss, agony at the failure of the devise at home? And for the disappointment of members in the family who naively welcomed the new TV .My question is, don’t you have a system whereby somebody could call up at our place and attend the complaint rather than asking us to cart it around? I knew my rights as a consumer under the law of the land and I have the necessary wherewithal to establish it through the court. I will not do that as I will never look at a SONY brand hereafter. Yours sincerely KR Rajendran Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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i am rajendran, from thillaiyadi village 30 k.m from mayiladuthurai.my sony tv purchased 3 years before is dead in condition. i make complaint 40 days before at the dealer a.venkatraman, mayiladuthurai, tamilnadu.after one week they sent a service person. he took the board with him to kumbakonam for checking. on the next week he came back and fit the board and said that the board has no problem, the problem to the set is not known and asked me to bring the tv set to kumbakonam 100 k.m way from my village for checking. i contact the sony manager in kumbakonam and said that it is not able to bring this tv to kumbakonam and request him to take service in my home. he agree with me . but still now the tv is not repaired. my contact no [protected] i am very much disappointed for purchasing this tv
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I am resident of Mira road (E), dist-thane. we bought sony's 21" TV two and half years back and suddenly fifteen days back it had some problem. It completely blacked out(some display problem). Then we went to the showroom from which we bought the TV but they told as the warranty period is over so we will have to go to sony's service centre which is also in MIra road only. so we called them, the person came next day and took PCB board with him.
Then he did not call us at all, so we had to go to his place to do enquiry, then the head their named Mr. Girish sawant told that he will tell the problem tomorrow and also the cost for that. the he called after five days to just tell us how much it will cost that also we had to call him everyday and remind him about our TV. That is the poor service they give.
he told us it will cost us around 1000/-, which is really huge amount for the only two year old TV. But we agreed then he came with the board repaired and joint to TV but now there was another problem this time, the picture got expanded it was going out of screen. so we had to go with the whole TV at his workshop. its been eight days that our TV is with him. He always commits to give the TV next day and still he has not got the problem.
so whats the use of such service centres who cant even detect what is the problem in 15 days and just know how to charge with large amounts.
i kindly request that some strict action should be taken against such service centres who just know how to charge extra money but dont know how to provide good service.
yours sincerely
Ganesh palande