[Resolved] Sony TV — DEFECTIVE PRODUCT | |||
Dear sir, I had purchased SONY LED TV,MODEL KDL-26EX420 IN5,SERIAL NO 2441746 FROM REGAL ELECTRONICS SAKCHI,JAMSHEDPUR.BUT IN OCTOBER 2012 SCREEN OF TV DEVELOPED SOME DEFECT.AND SCREEN WAS REPLACED IN OCTOBER 2012.BUT IN NOVEMBER 2012,AGAIN SCREEN HAS BECOME BLANK OR BLACK.VIDEO IS NOT VISIBLE.ONLY AUDIO IS AUDIBLE.WORLD CLASS SONY TV AND THIS PERFORMANCE.NOW I REGRET PURCHASING SONY LED TV.IN WARRANTY CARD,WARRANTY IS MENTIONED UPTO NOVEMBER 2012.PLEASE LOOK INTO THE MATTER AND DO THE NEEDFUL' WITH REGARDS. SUJIT KUMAR SINHA 46 BELDIH LAKE FLAT,DHATKIDIH,NEAR J.H .TARAPORE SCHOOL JAMSHEDPUR-831001,JHARKHAND STATE MOBILE NO [protected] NOW IT HAS BEEN ATTENDED BY YOUR SERVICE CENTRE AT JAMSHEDPUR.BUT A FAT BILL OF RS 4130(FOUR THOUSAND ONE HUNDRED AND THIRTY )ONLY HAS BEEN CHARGED FOR ATTENDING THIS THIRD CLASS LED TV MANUFACTURED BY SONY TV.NOW I WANT TO KNOW WHEN YOU ARE GOING TO REIMBURSE MY RS 4130?A LETTER ALREADY SENT TO YOU IN THIS REGARD. WITH REGARDS. SUJIT KUMAR SINHA Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
As per my own experience, SONY is a producer of third class products. Their after sale servie is pathetic. They try to looting the people who get trapped in thier product.
In the same context, I have also made such complaints.
So for next time just FORGET SONY FOR EVER. explore other companys.
In the same context, I have also made such complaints.
So for next time just FORGET SONY FOR EVER. explore other companys.
Dear Sir,
Regret the inconvenience caused. Our team is already in touch with you for this concern. They have already shared the best possible solution with you. We suggest you follow the guidelines shared by them so that your concerns can be resolved at the earliest.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Regret the inconvenience caused. Our team is already in touch with you for this concern. They have already shared the best possible solution with you. We suggest you follow the guidelines shared by them so that your concerns can be resolved at the earliest.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
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Sony — DEFECTED TV
Pls note I hv purchased the color tv model Kv da34m80 on nov 2005 @ 91000/-But sooner in 2007 dec the Color got faded I made Complaint in SONY nri electronic noida ...& they Changed the part called #A1084427a which cost me total of 6355/-{ job nri#43407}
But again the same problem occurred with in year on Dec-2008. I again logged complaint on 21-dec.( complain number # 14156) But no one in NRI electronics. Attended the complaint till MAY, , , after my repeated reminder & calls they visited and changed the same part on 5-april & Charged me 4450/- under bill number 1403 dated ( this was done after 4 months of my complain)
But the problem again repeated within 3 month of repair-the colors got faded again.
I made complain again. But instead of giving me new complain number they asked me to follow the old complain # 14156 . But they never attended nor have sent their engineer to my home when I personally visited the office in noida they clearly refused and said to contact Ghaziabad branch as I am residence of indirapuram-ghbd …
Now I was frustrated and logged my complain with sony India .. Yes the enginer visited my home on 25-june and confirmed me the problem that the part need to be replaced again I feel that I have being cheated by Sony India.
First that they have given me a defected TV. Secondly they have just cheated me on part replaced.
Now till date I keep calling & put mails to sony-India but no solution have being provided to me. –pls help me
Regards
Manoj
555 niti khand-2
Indirapuram, ghazibad
[protected].