Sony TV — not respecting customers time

Address:

Pune, Maharashtra

Virender Singh
Kharadi
Pune

my Sony TV suddenly stopped working on 26th December 2009.which i got repaired.but to make it happen i had to make several phone calls.the Tv eventually got fixed and i was told that there was a problem of transistor.after that i used the tv only for 3 days n i left for out of town for 6 months. after 6 months in June i came back home(i stay alone in my house). i came started the Tv n the Tv was again not getting on the same way it was 6 months back.
Again had to call up the service centre and had to make several calls for them to send some technician to come n pick up the TV. 27th June the TV was taken.then for nearly 3 weeks they kept telling me that TV is still not done,as everytime its about to be done,there was a new problem.so we are still figuring it out.and by tomorrow "WE WILL GIVE YOU A CALL". but there call used to never come.everytime i kept calling n nobody knew the correct picture. i also told them that because i stay alone in my house whatever time they will give me for sending the TV back,i'l stay in house so that there trip shouldn't go waste. so "Margarette" used to give me a particular time n i used to wait at home thinking the TV is going to come.it never came. Finally when i started screaming n shouting.they sent my TV. it was working fine n again now in september same problem.
So once i again i called up on Monday asking them to send a technician."Margarette" says he will come tomorrow. She also tells me that she will give me a call for confirmation at 3.i never got a call.i called back the next day saying that i again kept waiting at home,u should have atleast the decency of calling me n telling me that plz dont wait the technician cant come.but no.nothing...till thursday i got no call. then on thursday "Venkatesh" the technician calls up to tell me hello sir i couldn't come for so many days,but i have called u just now to say that i cant come today also.i will come tomorrow...
that is it.i got really frustrated.i'l make sure that neither me nor anybody who is in touch with should ever depend on such people who value their customer's time.i will also make sure i never buy any sony product again.thought i was thinking of buying a 45" LED...i will surely go to the company that gives better service than it promises....
VERY VERY DISAPPOINTED