[Resolved] Sony / TV — poor response for repairing of TV | |||
dear sir / Madam 1. i m writng this letter to inform you that i m awaitng the repair of my sony tV from last 45 days which i had deposited at the auth sony dealer the address is given below RAJA electronics and services Pvt ltd Shop no 3and Shop no 4 IQRA Bldg 2390B, New Modi Khana Office MG Road Pune 01 2. i humbly request you to look into the matter and take stren action against the eering dealer and sony corps india 3. my name is Col B P MIttal and my Email is [protected]@yahoo.co.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
frcv Sub Sony TV
Sir,
I am a 85 year old senior citizen living in Calicut Kerala.
I had purchased a Sony LCD Model no KLV 32T400A, from your dealer QRS Retail Ltd, Opposite MES, Women’s College, Near English Church, West Nadakkavu, Kannur Road, Calicut 673011.
I bought the Sony TV after paying Rs 37, 500 on[protected], ( invoice number 010909) which is a substantial part of my Life’s savings and I had invested in the Sony Brand assuming that Sony products are of superior quality and will provide me with a trouble free experience for a long time. To my surprise I had few problems with the TV and when I gave a complaint a technician came and he gave me a shocking statement that the LCD screen has to be changed and it will cost about Rs 9, 000, because the warranty is only for 1 year. In this context I would like to bring to your notice that I have a BPL TV and I have been using it for last 15 years without any complaint. Even now it is working well I don’t have any complaint about it.
I fail to understand as to how a quality product from a reputed company such as yours can fail within 2 years? Is the quality so bad that the product fails within two years? Being a reputed company I hope you will change the LCD screen at no cost to me, and I hope you will not disappoint me with the standard excuse that I get from your dealer that the “ Warranty is Only for One Year”.
I await a positive reply and would request that the LCD Screen be replaced at the earliest at no costs to me.
Best Regards
Sadanandan Nair
Sir,
I send the above letter 2 month back and so far I didn’t get any reply from you. I am still waiting for a replacement for my Sony LCD Model no KLV 32T400A, which is not working . TV is the only entertainment for me I hope you will do the needful. You can contact me on my tel line[protected] or mail me on [protected]@yahoo.com
Hoping for a positive reply from you.
Thanks and regards,
Sadanandan Nair
Sir,
I am a 85 year old senior citizen living in Calicut Kerala.
I had purchased a Sony LCD Model no KLV 32T400A, from your dealer QRS Retail Ltd, Opposite MES, Women’s College, Near English Church, West Nadakkavu, Kannur Road, Calicut 673011.
I bought the Sony TV after paying Rs 37, 500 on[protected], ( invoice number 010909) which is a substantial part of my Life’s savings and I had invested in the Sony Brand assuming that Sony products are of superior quality and will provide me with a trouble free experience for a long time. To my surprise I had few problems with the TV and when I gave a complaint a technician came and he gave me a shocking statement that the LCD screen has to be changed and it will cost about Rs 9, 000, because the warranty is only for 1 year. In this context I would like to bring to your notice that I have a BPL TV and I have been using it for last 15 years without any complaint. Even now it is working well I don’t have any complaint about it.
I fail to understand as to how a quality product from a reputed company such as yours can fail within 2 years? Is the quality so bad that the product fails within two years? Being a reputed company I hope you will change the LCD screen at no cost to me, and I hope you will not disappoint me with the standard excuse that I get from your dealer that the “ Warranty is Only for One Year”.
I await a positive reply and would request that the LCD Screen be replaced at the earliest at no costs to me.
Best Regards
Sadanandan Nair
Sir,
I send the above letter 2 month back and so far I didn’t get any reply from you. I am still waiting for a replacement for my Sony LCD Model no KLV 32T400A, which is not working . TV is the only entertainment for me I hope you will do the needful. You can contact me on my tel line[protected] or mail me on [protected]@yahoo.com
Hoping for a positive reply from you.
Thanks and regards,
Sadanandan Nair
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ITS POWER SUPPORT SYSTEM STOPPED WORKING ON 14TH DEC 10, WE IMMDLY MADE A COMPLAINT VIDE COMPLAINT NO 6613077 AT SONY SERVICE CENTRE. AFTER 10 DAYSTHEY INFORMED US THAT IT WOULD TAKE ANOTHER 15 DAYS TO GET THE PART.
I AM REALLY SURPRISED AT RESPONSE OF SONY. MAY I REQUEST HIGHER UPS TO LOOK INTO THE MATTER.
ALOK PATHAK
MOBILE [protected]