Subject: Defective Lap Top Model: VGN-TT17GN/X; S.N: S[protected] purchased on 27/03/2009.
Reference: P.O. 8K/18/2008-P NBRI, Lucknow, retained by service center against Job sheet[protected] after repeated machine failures.
Dear Sirs,
The above laptop was procured from Sony Center Exclusive showroom 27, MG Marg, Lucknow, UP, India on 27th March 2009. It was very painful to find such an expensive equipment giving serious problems within three months of its purchase. It has been showing erratic functioning of the ‘on/off ‘switch (located at right end of the spine). Sony India Pvt Ltd, 27/18, Ground Floor, Raja Ram Mohan Roy Marg, Lucknow are the authorized service center in Lucknow city. They repaired it once on 07/03/2009. It stopped working the next day. My office contacted them again on 08/07/2009 for examining the faulty laptop. The service center now says that its ‘motherboard’ is defective. They have retained the laptop against a job sheet no[protected]Log Information). They intend to repair/replace the Mother Board in ‘a few days time’. Meanwhile, despite complaints to SONY INDIA, the company has chosen to show complete neglect.
With a globally reputed company like SONY such poor workmanship and service neglect is not expected. Nor is this acceptable for an extremely expensive model as VAIO –VGN. The users dependent on such top-of-line models cannot and should not be held at ransom because of manufacturing defect. As a senior manager, I am completely dependent on the data stored in the laptop and its functioning. With the machine giving faults repeatedly, the system is not acceptable to me.
Besides the above defect, its mouse sometimes stops working and begins to function only on restarting the laptop.
I cannot risk my meetings and official works with a defective machine as this. SONY INDIA & Sony Service Centers need to take wiser decisions and immediately replace defective laptops. Let the defective pieces be sent to QC unit at SONY HQ for examining why such defective unit was cleared for sale or if spurious components are being fixed in their machines.
We hope SONY CORPORATION / SONY INDIA wake up to give value for the expensive machines they sell. Was this information helpful? | 
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