[Resolved]  Sony VAIO Laptop Model :eb 26 — 6 months still not repaired

Address:

Dharwad, Karnataka

I have purchased a Sony Yaio Laptop Model :EB 26 S/O:VPCEB26F4/B
S/O: 7001142 Invoice No. 3755 from Sony Digital Store. Ground floor V.A .Kalburgi Square Deshpande Nagar 580029 Ph[protected] In the Name of Mr. Sandeep Mishra. On 12th August 2010 at a cost of Rs 52, 150( Fifty Two thousand One Hundred and Fifty only)
A hair line crack appeared on the screen.15th May 2011 It appeared so mild that it did not make much of a difference for me to complain. But as it started becoming Wider it was of concern and after all after paying such a premium price it was time I contacted the show room and was guided to there service Sogo Retail Management (P) Ltd. On 20th June 2011 where they took it and promised to get it done in one week’s time. After subsequent visits I got to know that their attempts for repair had failed and my Laptop was sent to Bangalore on 15 August 2011. then I managed to get hold of a service personals Cell No: [protected] Mr. Karthik in Bangalore who used to give me these reasons.
1) We are trying to repair not sure whether LCD or LED. ( After One week)
2) Yes now we are sure it is LED. But sorry not in stock. Waiting for screen( After 9 Days)
3) Screen has arrived at last but laptop is shuting down on it’s own. ( After Two week)
4) Testing is on kindly bare with us. ( After Four Days)
5) Chip set has gone we have no clue why. ( After One week)
6) Don’t worry we will replace only you will have to bare additional cost. ( After Three Days)
7) Kindly SMS address it is ready at last we will dispatch in 24hrs
Finally Arrived after one week of dispatch, Mr Prashant Cell [protected] from Hubli brought it home to his surprise no software were loaded so he spent around 5hrs did what best he could. Handed it as quick as he could an left.
After I switched it on to use it did not read the CD, did not Recognize Pen Drive and was acting very strange. So the next day I called up Karthik in Bangalore . who told me to hand it over to Mr Prashant in Hubli which I did and my misery continues Both Mr. Karthik in Bangalore and Mr Prashant from Hubli do not take my calls these days. So I am left high and dry. Having no clue as to what has to be done.
I never in my wildest dreams or near imagination thought this type of service would be rendered to me by such a World renowned company like SONY.

Kindly advice as to what has to be done next File complaint before Consumer Court.?
Regards
Steve Abraham.
Green View Engineers & Contractors
Goa road, Sadhankeri Dharwad 580008
Karnataka State.