[Resolved]  Sony VAIO Vpceb26fg — Showroom Delivered a faulty laptop and its broken during service period

Address:Vellore, Tamil Nadu

COMPLAINT ON FAULTY LAPTOP DELIVERED AND ALSO BROKEN DURING SERVICE PERIOD

Sir,

I have bought a vaio laptop of model VPCEB26FG White laptop on 05.04.2010 in
Sony show room present in Vellore,TAMILNADU,INDIA. named as

SONY
Darling Digital World ltd,.
#3/2 Officers line,Vellore 632001.
TAMILNADU,SOUTH INDIA.
INDIA.

With
Specifications:
Processor : corei3-300M /2.13Ghz Graphics : ATI Mobility Radeon tm HD 5650 Graphics
Display : 15.5"/1920*1080
Total memory : 4GB
Storage : approx.500 GB(HDD)
Optical Drive : DVD+-RW/+-R DL/RAM Drive
OS : Windows 7 home premium 64-bit
numbers on the laptop box:

In that laptop i found some of the keys not functioning its specification but it displays some other symbol unrelated to the key symbol intended.(On clicking the key ie when i press the shift+2 key @ symbol is not displayed ' this symbols displayed similarly two more keys doesn’t function properly).Also the product key to function the Microsoft office doesn’t matches with that laptop product key..

So i contacted the dealer immediately from whom i brought that laptop and made these faults to his eyes .He assured me that he will send the laptop to chennai service centre and the problems will be solved.

But later more than one and a half month of service time period ( i.e 47 days). I was shocked to see that the problem was not rectified also,i found my laptop was damaged with an Air brake (crack that is breakage) at the top panel of the laptop.





So i asked the dealer to Repay me the Money/Amount or to Replace me with a New laptop of same model , the dealer got back the laptop with a writen statement from me for replacement of new laptop of the same model, but after so many days i dint get any response from the dealer..

Without any response from the dealer i came here to contact with you the Company .I need Justice. Now i wanted you to get me a New laptop or to Replace me wit a New laptop of same model with in a short period of time. Still now there is no response from the dealer and also from your side.I need an immediate response regarding Replacement of my laptop or Repay me the amount.Expect your reply soon.

Truly,
Sampathkumar.A

I had sent this complaint directly to sony before 30 days, after so many complaints, till date ,we dint get any remedy for my financial loss and mental agnoy.
I NEED AN IMMEDIATE RESPONSE AND REMEDY FROM SONY....
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Aug 13, 2020
Complaint marked as Resolved 
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Sony VAIO — sHOWROOM SOLD ME A FAULTY LAPTOP

Sir,

I bought a Sony Vaio laptop Model No: VGNCS22GH/B on 6th june 2009. I paid on 6th but got my pc delivered on 7th late evening. I used it only on 12th june and came to know that the laptop is very defective. Speaker sounds are bad, and when i open two windows, the pc becomes slow like hell and if i put on my airtel data card for internet, the laptop gets hanged. Also songs when played in windows medis player gets interrupted every 2 secs. I took the laptop back to showroom and even the sales person confirmed that the laptop has some issues after checking it out. I am really disappointed that a company like Sony would make such a product and sell it. I want my money back or u should get my laptop replaced. I will not accept a laptop which u will repair and give me. Please take my complaint seriously as i am really disappointed.
Once again i repeat i will not accept the same laptop even i[censored] repair it as new. Why should I?? I have not invested 40000 bucks to buy a second hand laptop. So please get back to me.

Regards
Vandana Chaudhury
Dear Sonyes,

Your fault these model ( VPCEB26FG )

reasonable.

1. No enough length for the adapter wire.
2. No dvd player installed as default.
3.No adapter cover for in this bag.
4. there is no lock when we close the display.

additional problems in my software part.

1. Printer devise found, but couldnt add the printer. they asking .inf file for this printer when we try to connect through the network.

2. very dark when we watch the movie. When we reduce it from ati setting the quality will be lost.

Nb. if you can add dvd and rw symbol on outside the dvd driver it will help for more attraction and standard for this laptop.
Even i have a problem with vaio..i bought it 7 months back and hard disk has got crashed twice..
@ jaganath parida: Did they replace the laptop..I am atleast asking them to refund the maoney..
please reply back

I am planning to go to consumer court
totally agree also it overheats, there is an internal problem and they just says that by updating bios the problem will be resolved but my laptop is updated even then the problem still exist

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