Sony — delivered a bad product

askcboavellore

from Chengam, Tamil Nadu

Address:

Vellore, Tamil Nadu

I had brought a brand new sony vaio laptop of model vpceb26fg white color laptop with corei3 processor.. But after examining the product i found that the keys in the key pad functions oppositely also the product key for microsoft office software doesnt matches with my product key.i informed the dealer about the laptop problems and dealer assured me thatwe will service that product and provide you it in a good condition but after a service period of one and a half months (ie)49 days they returned me that laptop with some more problems in that..also i found that it is broken at the top corner.. so i came here to complaint about bad service and i need them to replace that product with a new product of some model or i wanted them to refund my money spent for that laptop...

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shyampg

from Delhi, Delhi

Sony — Faulty Product Delivered

Hello,   I had purchased the home theater (Model #: DAVPZ - 370CE 12, serial # :  6125894, Invoice # : 00661Si) from Ishanya Mall-Sony authorized  dealer(DASS electronics) on 16-Feb 09. I received the delivery of the  product on 16-Feb and guys from distributor came to install it. Inspite of  their lot of efforts, they were unable to connect the home theater with TV  and Digital TV set up box. Those guys informed me that Sony's engineer  would come and do all the set ups and I might have to buy HDMI or other  cable for connectivity.
After ready the Manual I came to know that I need to contact Sony service  center if DVD player display message like Push and power protector. So, I  called the service center on 17-Feb(complaint # 3707544). Sony engineer  visited my place and took the player on 17-Feb evening.  Today when I called service center I came to know that two IC chips are  need to be repaired/replaced. I would like to have my DVD replaced as per  Sony policy of replacing the product if its faulty with in 7 days. Please note that this DVD player was faulty on the same day of delivery,  today is fourth day and still struggling for things to settle.  Request you to replace and send my DVD player.
 Thanks and regards,  Shyam