Sony — Very bad service

sibintk09

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi,

I bought a new Sony E series laptop. The next day i found an issue with the display, rang up the[protected] sony toll free number. I got the call from nearest service center the next day. I requested for a new laptop, since its a just a day old laptop and already facing issues. The technician took the laptop with him to the service center.

Even after 2 weeks i did not receive any proper response from Sony. I tried calling up the local service center, all they say is, they havent received the new laptop, so they can't do anything.. and that too as a customer i am calling them daily for an update.. so i decided to call up the main Sony center number[protected]. Talked to 3 different executives in the last 2 days, they promised someone will call me up before the End of Business day, but NO RESPONSE. I don't have any clue what is happening ? Its such a pathetic customer service from a global brand like Sony, never expected this..
At least they should have the courtesy to call the customer and update the status.. If this is the case then i would have to think twice before purchasing a Sony product..

Regards,
Sibin.

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Comments

usheth

from Mumbai, Maharashtra

SONY ADAPTOR — NO RESPONSE

SIR I HAD PURCHASED ONE ADAPTOR FROM SONY VAIO FLAG SHIP STORE ON ANDHERI WEST AARVEE COMPUTER- THE ADAPTOR WAS PURCHASED WIDE INVOICE 741 DTD: 28.10.2011 WITH WARRENTY OF 6 MONTHS.

THE ADAPTOR FAILED TO WORK AFTER ONE MONTH. WE APPROACHED ABOVE SHOP AND GIVEN SAME FOR REPAIR ON 12TH DEC 2011. BUT WERE SURPRISED TO NOTE THAT WHEN WE STARTED ENQURING FROM 13TH DEC 2011 FOR STATUS OF ADAPTOR; THEY FAILED TO ANSWER AND SAID MAY TAKE ONE MONTH TO REPAIR.

SIR ADAPTOR COST OF RS. 3000/- AND WITH BRAND LIKE SONY VAIO THE SERVICE IS SO POOR AND RUTHLESS THAT THE SHOP KEEPER DOES NOT REPLY ON PHONE ANYTHING AND TO VISIT SHOP IN MUMBAI IS REALLY PROBLEMATIC.

PLEASE LOOK INTO THE MATTER AND ADVICE HOW TO PROCEED

usheth

from Mumbai, Maharashtra

sir, with much regret would like to inform you that after a rigrious follow up we have been able to get our repaired adaptor back. but we found that the electric wire does not have sony symbol nor it has any brand on it. we hope its sony policy and we prey to god that in case of further failure same will be repaired by sony service centre.

Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused. We will definitely look into your concerns. Please share your complaint no. with us here. Else share your contact no. or email ID with us here.

For further communication, you can call us at[protected] or mail us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Rakesh

from Mumbai, Maharashtra

You should say SONY service IS WORST.

SEE THERE AFFECTED MODEL WEBSITE OF SONY VAIO.

The guy Redhood is right.

Sony is providing Affected Models as per SONY ASIA WEBSITE

----20 JANUARY UPDATES --AFFECTED MODEL(on Asia Website of SONY)