Sony / Vgn - Cr34Gn / B — Madonna sales and services

Job information number ( mst2733). Complain number 3362138. This pertains to sony viao laptop within warraty period, product is with the authorised service centre at trivandrum, the service provider does not give the customer any satisfactory reply to the quiries, does not at all meet the date given by themselves, does not seem at all responsible towards the customers.I want to know the state off my computer at theerliest.