Sony W935 — No positive Response from Sony Ericsson

Address:

Pune, Maharashtra

Dear Sir/Madam,

I had Purchased Sony Handset W935, from Nigadi suddenly it got a problem of power, handset not able to start, as it was in warranty period i had submitted the handset to nearest service centre of sony ericssion as on (17th September 2011) , the persons their told that your handset is having problem with Mother Board hence Need to submit the same to our service centre hence i agreed for same, after 15 Days i called sony customer care and enquired for same and had case Ids as below
[protected] (sec11b000105), they told me that your handset is ready on 13th October 2011 and you can collect same, but the local service centre not even bother to call me, on 4 day i visited service centre and had enquired for the Ready Handset, they handled me the Handset, i checked it before signing the Job Sheet and found same problem was there with handset and was not resolved, i ask the person about the problem and told him to check for same, after some time they gave me reply that still there is problem with Motherboard and need to send the handset to service centre again, it will take 10 more days, i got frusted as i was not having handset to use and was also not happy with the Sony service, today on 08 November i enquired for the handset Sony centre told that your handset is ready and you can collect the same, immediately call "Reliable service centre" (Sony service Centre Chinchawad pune) and had a word for same they told me that we are not able to send your handset as your warranty period is over, (But when i had submitted my Handset it was in warranty period, and as per my knowledge until customer will not collect any repaired device which is handled for repair in warranty period the subject lies in coat of the Service Centre) they even told me that we can’t do anything about your Handset as warranty period is over and you will have to bare charges for this, i called Sony customer care for same, but I am not getting positive response. I am baring very big loss in my daily rooting of life due to this.

I believe in consumer court and also believe that I will get proper Justice from you.

Waiting for yours very positive response

Thanks & Regards,
Vinayak korgaonkar
Mobile – [protected]