Product: Sony Xperia Tablet Z
Cost: Rs. 42740
This tablet is supposed to be water resistant upto 1m for 30 min as the company claims. I tried to test it by dipping it in water. The water was very less and it was inside for less than 1 min. It turned off by itself so I took it out and tried to switch it on but I couldn't.
There are flaps at every opening to prevent the water from entering and indicators under every flap which turn red on coming in contact with water. These flaps were properly closed when I put it in water. When I took it out of the water, 1 indicator had turned red. The water must have entered through defective flaps.
When I took it to the service center they said that the warranty is void because of the water damage and I will have to pay 50% of the price for replacement. They don't want to believe me that the flaps were closed at that time and the water went in because the device is defective. They gave it back to me after 3-4 days without even trying to repair it. When I examined it, 1 more indicator was red and water was coming out of it. But I had given it to the service center after drying all the water. They must have checked it by putting it in water.
I contacted Sony care and they said the same thing that the warranty is not valid in this case. This is a manufacturing defect but they don't want to accept it.
I searched online and saw that many customers faced the same problems and Sony had either given them a replacement or full refund. I want the same for myself.
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