[Resolved]  Sony — WITHIN WARRANTY BUT NOT REPLACING THE LCD PANEL WHICH IS NOT FUNCTIONING

Address:

Vadodara, Gujarat

Sub: Complaint regarding LCD Panel in my recently bought SONY VAIO lap top (VPC CB45FN/B SONY VAIO COMPUTER)-Reg.

Ref: Job No.J21002880 dated: 15.9.12, Shri. Sai Services, Imran Nagar,Silvassa Road at Va

I had purchased a SONY VAIO lap top (VPC CB45FN/B SONY VAIO COMPUTER) on 15/4/12, vide invoice No: AC-0107, from Shree Parshwanath Enterprises, Vadodara.
To my utter shock and dismay when I opened my laptop last week to work, I found some problem in the screen as only half screen was legible. Failing to understand the problem, I took it to the Authorised Service centre, Shri. Sai Services, Imran Nagar,Silvassa Road at Vapi where I am presently residing.
Vide Job No.J21002880 dated: 15.9.12, I was told that the LCD Screen was broken .I could not believe it, as for a thing to break either it has to fall, or some mishandling has to take place, However no such thing had ever happened, and there is no physical damage to the lap top, not even a scratch, which the service centre also agreed to. The lap top was sparingly used and the same was not carried any time here and there, it was kept at home.
The authorised service centre told that the fault is not covered in warranty and the panel has to be replaced for which they have quoted approx- Rs.18, 000 or so.
Now I am mailing you the above details so that you can guide me in the matter and address my problem. Here I would like to make it very clear that I have made up my mind to fight it up at all the forums possible, because ,after buying such an expensive product and hardly using it for six months, for no fault of mine , I have no intentions of bearing such a loss.
Inspite of mailing my grievance to their area manager ritesh shah ,he did not have the courtesy of replying even. Please do not buy sony product, VERY POOR AFTER SALES CONCERN ,AND NO GRIEVANCE REDRESSAL