Sony Tv's engineers taking clients for a ride by giving wrong estimation of parts when not required.I paid on 11th May'13 an outside Engineer Rs3000/- (could have costed me around Rs.600-800) for soldering at two places due to misguidance by Sony's engineer asking to replace parts for Rs.8500/-.I also had to pay Rs.350 to the engineer for wrong & misleading advice which the company should return as well as compensate for incurring high expense.I have sent many emails to the company but no positive reply yet as attached below.
santanu nundy
[protected][protected][protected][protected][protected][protected][protected]---...⇄
[protected]
To: Sonyindia.[protected]@ap.sony.com
I am yet awaiting your favourable reply.
Santanu Nundy
Mob:+91-[protected]
[protected][protected][protected][protected][protected][protected][protected]-
From: [protected]@hotmail.com
To: sonyindia.[protected]@ap.sony.com
Subject: RE: 'SonyIndia=[protected]' General Info - SANTANU NUNDY
Date: Tue, 14 May 2013 12:24:16 +0530
Dear Mr.Ravi Sharma,
i have recieved your apologies but i feel you
have not understood the gist of my email which clearly tells you
of your employee taking customer for a ride by falsely changing
parts which are not required.
For your engineers misguidance,i had to shell out Rs.3000,which
could have cost me between Rs.600 to 800 for just SOLDERING
at 2 points and not by paying Sony 8500 for CHANGING SCREEN
FALSELY.
I also want my money back that has been charged by your engineer.
With best wishes,
Santanu Nundy
Mob:+91-[protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄
From: Sonyindia.[protected]@ap.sony.com
To: [protected]@hotmail.com
Subject: RE:'SonyIndia=[protected]' General Info - SANTANU NUNDY
Date: Tue, 14 May 2013 11:48:03 +0530
Dear Mr.Nundy,
Greetings from Sony India!
We seek sincere apologies for the inconvenience caused. However in order to assist you better, we would request you to please elaborate your concern.
If you need any other assistance or clarifications, please feel free to contact us at our toll free number[protected]Working Timings-9:00am to 7:30pm: All 7 Days) or you can email us at sonyindia.[protected]@ap.sony.com or can visit www.sony.co.in. We would be delighted to assist you.
We assure our best support always.
We invite you to participate in a short customer satisfaction survey based on your email communication with us. Please click the following link to submit your feedback. We will appreciate your valuable feedback.
https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB21BE4A3B9
Thank you for contacting Sony India.
Warm Regards,
Ravi Sharma
Web Support Team
Sony India Pvt. Ltd.
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