[Resolved]  Sony / Xperia Mini Pro Sk17i — faulty handset issue, problem persist after repairing

Address:

North Delhi, Delhi

Sir,

This is to bring your kind notice towards problem faced by me after purchasing sony xperia mini pro sk17i. which was purchased on 30-Aug-2011. From the day of purchasing huge problem of Hang permanently in menu/application very much, system is working slowly stop working unacceptably Touch screen doesn't work, soft key stop working unacceptably, phone turns off randomly, the cover of the connector for charger is very hard does not open with thumbnail, Bad battery performance & battery backup problem bettery heatted very quickly................ After that I had approached to the shop Hariom Retail Pvt. Ltd. (Sony Center) A-1/11 Sector-8 Rohini Delhi-85 from where I had purchased this product. They said if you have problem go to service center or complain to customer care our work is to sell.


some of the message that I got on screen are :

Sorry!
Activity messaging (in application messaging) is not responding. Force Close / Wait

Sorry!
Activity Sony Ericsson Home (in application Sony Ericsson Home) is not responding. Force Close / Wait

Sorry!
Activity Gallery (In application Gallery) is not responding) Force Close / Wait


Sorry
Application Support ( in processcom.sonyericsson.android.support) is not responding. FORCE CLOSE / WAIT

SO ON AND ON ................


After that I had visited service center many times they said product had software issue they do simple software update every time but the problem persist the same. And about the cover of the connector for charger they said that it doesn't come under warranty it is better for you (me) to cut & tear it off.
Many times they said that I have to summit the phone for 10 day due to non availability of spare phone thats why it take to long to submit. I have to arrange phone from my friend than I submitted the phone but it take more than 10 days it took 15 days submitted on 17th July & delivered on 1st Aug they said that mother board is changed previous IMEI no. : [protected] & Swap Out IMEI no. : [protected] but the problem persist the same. The phone was submitted for more than 3 times & updated hand to hand more than dozens of time. Talk to Customer care several times they transfered my call to repair dept. I had a talk with many senior executive & last time with Mr. Bharat he listen to my problem and ensure me that I will not face this problem in future for that he told me to submit phone for 3 days & provide him Workorder no. which was SE[protected] he ensured me that the best of the best solution will be made to counter my problem & in future I will not face any problem. And this is the last time I had to submit phone. Believing on his words I submitted my phone & battery last time on 28th Aug. which was delivered to me on 1st Sep. 2012 they (service center) did nothing just down grade my software still phasing the same problem & they replaced my battery but the capacity of battery which I got is 1160mAh lesser than previous one which was 1200mAh.

Some of the complaint to sony customer care many time some of them are :

ticket id[protected]th June 2012
ticket id[protected]th July 2012
ticket id[protected]th Aug. 2012.
last Locked complaint SES[protected] Aug. 2012



When I call sony cc to give me history of all the complaint lodged by me towards problem faced by me they refused to provide me past detail.

This phone is like box...

Just because of hope waited to be problem will be short out soon, but it had extended so long. Due to faith on SONY I had waited for so long & it(problem) extended for one year.

Now there is enough of patience from my side, given enough time to Sony. Now I am willing to file petition against Sony against harassment & loss of my valuable time-business-energy.