Sony Xperia Neo L — Replacement of phone

Address:

North Delhi, Delhi

Dear Team,

This is in reference to the quality of the Sony product the details of which are mentioned below :-

1. I bought a Sony Xperia Neo L on July 27, 2012 from Rohini.
2. The phone was responding really slow initially and after a couple weeks only it was dead.
3. The same was given to the Sony service Centre in Kamla Nagar @ PACE TEL Systems Pvt. Ltd. and i was amazed to hear that its Motherboard is dead and needs a replacement, it took 3 Weeks to get it replaced.
4 About after 5 days of receipt of the phone the battery was found dead and the replacement of the same took approximately 45 days.
5. February 7, 2013 the phone is again dead opened a ticket number [protected] and to my knowledge again the mother board is dead, i am told it will again take 15-20 days for the replacement of the same.

I would appreciate if the phone can be replaced as it is the worst experience with Sony product, in last 5-6 months i used it for only 2-3 months.

Please feel free to contact me for any further details required.

Regards

Shubhangam Goel
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