Sony Xperia Sola GSM Mobile — Defective Product Despatched

manavendra.manna

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

ORDER PLACED ON CROMA ONLINE:Invoice Number SLE0015798

I had been sold the defective product (technical defects - mic, speaker and camera button were not functioning properly) on 13th July 2012 which was replaced after several deliberations on 28th July 2012 which had to be picked by me from your store due to non shipment on time.

The replaced product is also defective ( loose backcover).I went to store on 29th July 2012 as well as had a talk with customer support but nobody is ready to replace my product.This behavior shows that CROMA is hardly bothered about their name and reputation and once they have sold a product be it defective they are least ready to take responsibility of the same.

This is the case of duping the customer from their online site by selling defective products.

Manavendra Manna

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Dear Manavendra,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

manavendra.manna

from Mumbai, Maharashtra

Dear Croma Retail,

ARE YOU EVER GOING TO RESPOND. EVEN YOUR SERVICE CENTRE, CUSTOMER CARE AND STORES ARE JUST NOT LISTENING. SONY SERVICE CENTRE HAS ISSUED ME A DOA CERTIFICATE CERTIFYING MY PRODUCT AS DEFECTIVE, STILL NOBODY LISTENING. I AM GOING TO CONSUMER COURT TO FILE A CASE AGAINST YOU.