[Resolved]  SonyEricsson Mobile K610i — given for charging connector replacement

Sonyericsson phones are irreparable after two years?

on 6/02/2009 I gave my K610i mobile with IMEI No[protected], following a complaint of charging connector was loose at EXCEL ENTERPRISES an Authorised servicing center of SONY ERICSSON located at 8-2-272/18, banjara hills, Road No 2, Hyderabad-500034. The service tag ID is-SES09EXC10623 and remark-[protected]. Complaint numbers are 73236177 and 73267634. When I approached to get my mobile repaired they insisted me to sign on a paper stating the phone may die after the repair otherwise they would not take the phone for the repair unless I sign. So I had no alternative but signed the paper to get my phone repaired. i was shocked to know that all the SonyEricsson customers except underwarrentees are forced to sign on a paper stating the EXCEL ENTERPRISES( SONY ERICSSON AUTHORISING SERVICING CENTER) is not responsible for the repairs and the fate of the mobile once the mobile is opened. i signed the paper and handed over the phone thought the problem would be fixed soon. I left the mobile with them for almost four weeks for the repair. During these four weeks period I made many calls to the center to enquire the status of the repair and also mailed to the customer service. In this period they never bother to call and inform the status of the repair showing their sheer irresponsibility and negligence. Finally, asking them to get repair it soon they simply told me to come and take the phone as the problem was not fixed and phone was completely dead. I gave them my phone in a good working condition and the problem was only with the charging connector which was bit loose with the hands free set. And even I informed them that the connector socket was over used by the hands free set and there was no physical damage. I was told by the technician that the K610i is the old model and parts were not available. I bought the mobile for Rs 13, 600 with my hard earned money trusting the brand was excellent. Now should I throw my mobile into the garbage? Are the Sony Ericsson mobiles irreparable after two years or meant for use and throw? An authorized servicing center doing like this where the customer must take their Sony Ericsson mobiles to get repaired. I request Sony Ericsson look into the matter at earliest and do some justice for my valuable money.