SonyEricsson / W580i — no display suddenly

SonyEricsson / W580i — no display suddenly

S Santosh P from Vepagunta, Andhra Pradesh

I have purchased Sonyericsson mobile model W580i Boulevard Black on[protected] vide Recpt no.924 from M/s Anupam Electronics, Visakhapatnam(Ph.No.[protected]: mobile no.[protected])for Rs.10, 100/-. Right from its purchase to my dismay different types of problems were arised.(1) Within one month, suddenly problem arised and no display existed.Immediately rushed to service centre wherein it was informed due to mother board problem it happened and after keeping more than 15 days got it repaired. (2) After one month suddenly display hanged and when presented in service centre, it was informed that the problem is due to Software problem.(3)Again after some more days the same problem of display hanging was evolved and got it repaired in the service centre. Again in September the same problem existed and again went to service centre to handover the piece while it was raining duly covering with hankey. Your service centre person after check told no this time problem was arised in motherboard and it is beyond repairable and it may cost more than R.8000/-. on hearing this i shocked and have no words to speak.The original cost itself is Rs.10000/- whereas for repair it costs around Rs.8000/- which is so exhorbitant and laudable. A well reputed company like Sonyericsson supply such type of products really it is unbelievable and undecorous to the image of this highly reputable company. With this persistant problem i have vexed as your service centre persons expressed their inability to get it repaired without cost eventhough in WARRANTY period, I have no other alternative except to seek justice in the consumer court for the mental worry i got due the heavy loss of Rs.10, 100/- if personal attention is not paid to my grievance immediately. Hope an early remedial action may be taken to resolve my problem for which i shall be thankful. Was this information helpful? No (0) Yes (0)

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Anshu Sharma

from Pune, Maharashtra

Sony Ericsson W580i — Bad After sales Service

I had bought Sony W580i in December 2007 and within 3 months it stopped working, when i gave it to sony ericsson service center for servicing, i was informed by them that it will take 10 days to get it replaced as its motherboard is not working. Its now 24th day and i havent got my cell back. Can somebody help in this regard? whenever i call the service center they always say it will take 2 more days, and this 2 more days will make a month in next couple of days.

Anil Jain

from Jalandhar, Punjab

SonyEricsson/W580i — Not getting positive response from company

Hi,

I have given my SonyEricsson W580i to Aditi Electronicshop in faridabad on 5/4/2008 and I have purchased this set on 23/12/2007 . This is the third time since my purchase i have given me set to service center.

Following are the details of job card :-
1) I have given the set to service center for the first time on 16/02/208. The case id was- N2FBD:[protected] and the problem in the set was the Battery Back up problem.They returned the set after a month as this set has gone to company for repair.

2) Unfotunately i am not having the details of the job card for the 2nd time. I have given set to same service center but this time set was having the bluetooth problem and they gave my set on the same day after updating the software.

3) Third time i have given my set with same bluetooth problem on 5/04/2008 and till date i have not recieved my set back.Case id for this is N2FBD:[protected].i have not received any postive response from the company as i have also registered the complaint to customer care. Despite of numerous calls to customer care fromthe past one month i got only on answer that part which is to be repalced is not available .

I am fed up of making the calls to customer care and i am totally harassed as i bought this set as i was having full trust on company product quality and their crediability but this is now get destroyed.

I want my money back as i no longer trust this company.

Anil

ASHISH MITRA

from Delhi, Delhi

SONY ERICSSON (W580i) — SHODDY AFTER SALES-SERVICES

i bought this mobile in jan09 this year. it went alright for first several months. but after that, its key pad started becoming hard to press. i gave it in the service center in janakpuri. it gave me one weeks time. after that, the D day's morning, i picked up the cell from there. till the afternoon of the same day, i really got my heads rolling seeing that the slider of my cell started moving from its place. it was shoddily fitted and the cell was not screwed properly. i rushed the center the very evening enquiring abt the same. the service center men simply denied saying the cell was, after that morning, might hve got damaged by me only. after whole lot of bargain, they again made a job card for reparing that fault giving me again d whole one week time.
After that week, when i went to recieve the same, i saw the cell was not even touched. it was as bad as it was the week b4. i protested saying the cell came back without even touched as the same problem prevailing as the men handed over the cell. they called it was small problem and tried their own hands by using screw driver and forcefully made it tight, and within 5 minits, the screws loosened on its own. they refused to entertain me further saying they can't do anything & the most they can do is to send it 2 service center again.
I got pissed off by that time. i called the sony ericsson service center @ "[protected]". they listened the whole scene and assured me my problem will get sorted out. they talked over to the service center men. after that they accepted my cell and raised the job card for the 3rd time for their own fault. their PC's were not running @ dat time, so they assured me that they will raise the job card as soon as the computer glitch gets corrected and call me up to tell the details for the same. Today is the day next day and i haven't recieved the detail even now. i must say their services are really shoddy and the men plainly reject their responsibility as if they are nobody of the company...!! They even tried to dissuade me not to go to consumer court saying it is always the consumer who end up paying for the litigation winning only cypher.!!!!!!!!!!