[Resolved]  Sony's Hi Fi System — poor and anti consumer policy

I have Hi Fi music system Model No DHC FL5D last in May ie/ 2006 i had problem with it's switches for which i contacted its service centre 'Teknika Electronics Dombivli''. System was attended and delivered to me but with new problem it's DVD section was not working properly. Every time i contacted service centre he used to give new exscuses from humidity to poor quality CD but was not able to repair perfectly afterwards he started avoiding my compliant and even roughly behaved some instances.I registered online compliant and dialled toll free number for my compliant but every time i was told Sony's person will contact me but never contacted me. At last i got phone number of there executive who was incharge of service department but when i contacted him second time when he failed to contact me he straight away said don't bother me by making calls. Later i was told to pay (at concession)for servicing of the machine whichwas damaged by them Why because company policy.Later on i started procedure for filling in consumer court but even by that there was no change in his attitude This shows that he was quiet experience in such kind of cases and i was not the first.During this complete episode he did not followed any guidelines stated by SONY in handling service compliant right from begining till end. But most distrubing thing is that he escaped and i received punishment by paying the expenses of repairing why because i blindly believed them because of brand loyalty and my music system was lying idle for 1 1/2 years. I have decided that from here onwards i will never bye SONY's product in my life. We Indians are not AT PAR with our counter parts in USA or Europe in treatment by this MNC.