[Resolved] Spice Jet Airlines — Damaged Baggage | |||
SPICEJET flight SG872 from Kolkata to Hyderabad was scheduled for departure at 17.05 hrs on 07.11.2010. The flight was delayed for almost 4 hours. I had to wait at the airport and the SPICEJET people present there was barely civil and said that they had no information about the flight. I reached Hyderabad after 11p.m. At Hyderabad airport I waited for my luggage but the coveyer belt stopped and there was no sign of my bag. Then I saw two spicejet people carrying my bag which was badly damaged with the zipper and the lock gone and things inside badly damaged!! they said that it was due to some turbulence. But can the zipper and the lock just dissapear due to tubulence? Logic says it cannot. The things inside can get damaged or the bag may get torn but the zipper and the lock cannot disappear like that. So it means that they must have mishandles it or done it intentionally. I also lodged a complaint with them(Complain no. 13103) and they said that some one will get in touch with me within 24 hours which they have not. I want some kind of action to be taken against spicejet for my loss and inconvinience and also so that people dont have to face similar situation in the future. I would be really grateful if you can do the needful. -Kasturi Keka Mitra Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
I traveled by Spice Jet last friday, from Delhi to Bangalore. When I reached the airport I noticed that my American Tourister (from Samsonite, one of the best brands) bag was severely damaged. The wheels of the bad were completIy broken and pushed inside the bags, with the wheel slots being totally torn such that a person can even push his hands through it.
I raised a customer complaint on the Spice Jet site mentioning about the same. I just got a call from the customer service and as expected they clearly told me that they cannot do anything about the damage done. According to the spice jet authorities, I should have registered a complaint on the airport itself. However I had pre-scheduled appointments on reaching bangalore and could not afford to waste any further time at the airport.
However the customer service fails to understand this and they say that since i havent registered a complaint at the airport nothing can be done now. I think this is just an excuse to run away from their responsibility.
I have attached snaps of the bag below. If the best brand bags can also be so severely damaged, I believe the Spice Jet staff really handles the checked-in baggage in a totally unacceptable manner.
I sincerely hope that some action is taken in this regard.
Regards,
Resha Kholkar,
Bangalore (mobile no: [protected])
I raised a customer complaint on the Spice Jet site mentioning about the same. I just got a call from the customer service and as expected they clearly told me that they cannot do anything about the damage done. According to the spice jet authorities, I should have registered a complaint on the airport itself. However I had pre-scheduled appointments on reaching bangalore and could not afford to waste any further time at the airport.
However the customer service fails to understand this and they say that since i havent registered a complaint at the airport nothing can be done now. I think this is just an excuse to run away from their responsibility.
I have attached snaps of the bag below. If the best brand bags can also be so severely damaged, I believe the Spice Jet staff really handles the checked-in baggage in a totally unacceptable manner.
I sincerely hope that some action is taken in this regard.
Regards,
Resha Kholkar,
Bangalore (mobile no: [protected])
delsey — compensation for damage of baggage
i travelled by etihad airways on 02/09/2009 from chennai to paris via abudabi after arriving at paris i found my baggage damaged by bag pushed down on the side MY COMPLAINT IS STILL PENDING I WANT MY DAMAGES AT THE EARLIEST.
CHEQUE FOR RS. 400/- SENT BY YOU AGAINST MY DAMAGES OF 4000/- NOT ACCEPTED WHICH WAS TOLD TO MEGHA ALSO MY COMPLAINT NUMBER IS 48399 DATED 10.10.2009 AND MAILS AND ON LINE RESITERATION OF COMPLAINT WAS MADE BEFORE THE ABOVE. I THINK YOUR ATTITUDE IS PRESSING ME TO GIVE YOU LEGAL NOTICE FOR WHICH ADVOCATE EXPENSES WILL BE YOURS AND ALL LEGAL COST IS ALSO TOBE BORN BY YOU THEN MY CLAIM MAY RAISE IN FIVE FIGURES OR MORE INCLUDING DAMAGES FOR PAIN & SUFFERING.
Dear Sir / Madam,
I travelled by Spice Jet Airways today morning by the 5.30 a.m DEL - MUM - KOCHI Flight I had com from Kabul yesterday late evening and hence had to take the early flight I had excess baggage with me and Hence Requested a Passenger to check in one Blue Zipper Trollley Bag with my name tag on it handwritten with a Blue Marker ( SAVIO FERNANDES KBL - DEL - MUM ) I Informed to the Flight Attendant Mr ABHISHEK during the Flight of my Problem and to offload my Bag at Mumbai He spoke to the Commercial Atttendants when the Flight landed at Mumbai but my bag was not offloaded in Mumbai I gave a written description of the Bag and also my contact No to a Lady Staff of Spice Jet and she has not called me till now (17.00 hrs) So would You please help me to locate my Bag as some of my Important Documents are in the same Bag which are of great Importance to me.
Please do the needful in locating my Bag.
SAVIO FERNANDES
[protected], [protected]
I travelled by Spice Jet Airways today morning by the 5.30 a.m DEL - MUM - KOCHI Flight I had com from Kabul yesterday late evening and hence had to take the early flight I had excess baggage with me and Hence Requested a Passenger to check in one Blue Zipper Trollley Bag with my name tag on it handwritten with a Blue Marker ( SAVIO FERNANDES KBL - DEL - MUM ) I Informed to the Flight Attendant Mr ABHISHEK during the Flight of my Problem and to offload my Bag at Mumbai He spoke to the Commercial Atttendants when the Flight landed at Mumbai but my bag was not offloaded in Mumbai I gave a written description of the Bag and also my contact No to a Lady Staff of Spice Jet and she has not called me till now (17.00 hrs) So would You please help me to locate my Bag as some of my Important Documents are in the same Bag which are of great Importance to me.
Please do the needful in locating my Bag.
SAVIO FERNANDES
[protected], [protected]
SPICE LIKE LICE NOT NICE
----Reasons not to fly with SpiceJet
I am a tourist in India and I went to Delhi on a one week tour. I arrived in Delhi via SpiceJet flight #312 at 9.55am.( The flight was preponed by 15 mins.) My nightmare began. After deplaning our luggage was promptly offloaded and along with my fellow passengers I stood at the luggage carousel #4 eagerly awaiting my luggage to start my long anticipated Delhi trip. To my growing consternation and alarm my luggage was not on the luggage carousel. I started frantically to search the airport thinking the my luggage was stolen . I finally went to the SpiceJet counter and voiced my concerns. I gave the relevant baggage tag and was informed in less than a minute that my luggage was unclaimed and it was in the office. I was puzzled . We deplaned only 20 minutes ago, why was my luggage classified "unclaimed"? I was to soon know why!!!
The service personnel bought me mu luggage!!! It was in a sorry state!! (i have all the relevant photos, and videos). I was stunned !!! I was told quitely to go on my way. I was angry and after a lot of words they wiped my baggage and again told me to go. My luggage is a Delsey brand that I newly bought in Dubai for my India trip. It was totally destroyed.!! There was asphalt, tar, pitch.
gravel,sand etc on the face of the bag. They expected me to just go????
Again there was an exchange of words. I demanded to see the manager but to no avail. In desperation I went to the Airports authority and I was treated like a leper, I also voiced my concerns to the counters on India Tourism and Delhi Tourism and I got the same treatment. Finally SpiceJet seeing that I was determined to get some form of redress gave me a complaint form.I filled it out and demanded a copy . They were very reluctant to give me a copy and had me waiting 25 mins for a photo copy. My tour operators finally did this for me. I kept on asking for the manager's name and still I was refused, finally just before leaving I was told it was a one Mr.Summant. My complaint # is 11264.The airline called me 4 hrs later and informed me that all I was entitled to was 300 rupees to dry clean the bag and I had to collect it. It cost me 1200 rupees return to my hotel. and I am a tourist, where do I find a dry cleaner that specializes in luggage? I refused the offer, as I know that I have other forms of redress. My holiday was severely compromised by the unavailability of my baggage as we had overnight trips. ( Don't ask how I made it back to beautiful and welcoming Chennai) Thank you for your kind interest and this story along with photos will be on the net,face book, twitter, and other Indian dailies.My file photo is to large will send photos later or if there is an additional address iI can use please send it for me at [protected]@gmail.com. Thank you
----Reasons not to fly with SpiceJet
I am a tourist in India and I went to Delhi on a one week tour. I arrived in Delhi via SpiceJet flight #312 at 9.55am.( The flight was preponed by 15 mins.) My nightmare began. After deplaning our luggage was promptly offloaded and along with my fellow passengers I stood at the luggage carousel #4 eagerly awaiting my luggage to start my long anticipated Delhi trip. To my growing consternation and alarm my luggage was not on the luggage carousel. I started frantically to search the airport thinking the my luggage was stolen . I finally went to the SpiceJet counter and voiced my concerns. I gave the relevant baggage tag and was informed in less than a minute that my luggage was unclaimed and it was in the office. I was puzzled . We deplaned only 20 minutes ago, why was my luggage classified "unclaimed"? I was to soon know why!!!
The service personnel bought me mu luggage!!! It was in a sorry state!! (i have all the relevant photos, and videos). I was stunned !!! I was told quitely to go on my way. I was angry and after a lot of words they wiped my baggage and again told me to go. My luggage is a Delsey brand that I newly bought in Dubai for my India trip. It was totally destroyed.!! There was asphalt, tar, pitch.
gravel,sand etc on the face of the bag. They expected me to just go????
Again there was an exchange of words. I demanded to see the manager but to no avail. In desperation I went to the Airports authority and I was treated like a leper, I also voiced my concerns to the counters on India Tourism and Delhi Tourism and I got the same treatment. Finally SpiceJet seeing that I was determined to get some form of redress gave me a complaint form.I filled it out and demanded a copy . They were very reluctant to give me a copy and had me waiting 25 mins for a photo copy. My tour operators finally did this for me. I kept on asking for the manager's name and still I was refused, finally just before leaving I was told it was a one Mr.Summant. My complaint # is 11264.The airline called me 4 hrs later and informed me that all I was entitled to was 300 rupees to dry clean the bag and I had to collect it. It cost me 1200 rupees return to my hotel. and I am a tourist, where do I find a dry cleaner that specializes in luggage? I refused the offer, as I know that I have other forms of redress. My holiday was severely compromised by the unavailability of my baggage as we had overnight trips. ( Don't ask how I made it back to beautiful and welcoming Chennai) Thank you for your kind interest and this story along with photos will be on the net,face book, twitter, and other Indian dailies.My file photo is to large will send photos later or if there is an additional address iI can use please send it for me at [protected]@gmail.com. Thank you
ticket confirmation not receive
D/Sir, I have taken ticket from Delhi to Srinagar on 18th Jun'15 flight no.-SG 213. My ticket insurance details "PNR-PC651047" I have not received ticket confirmation in e-mail. Regards, ATANU ADHIKARICustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Spicejet Attendant — Loss of Baggage
I am complaining about Spice Jet Poor Attendant Service. My daughter named Ritu Mishra was travelling from Delhi to Varanasi by Flight No. SG 114 on 25 Oct 08. She is 09 yrs old and was travelling alone. I have booked a ticket which has charged Total Amount of Rs. 3725/- (i.e 3225 is fare and 500 extra for attandant which will be provided thoroughout till journey completed up to Destination Airport (i.e Varanasi). After her arrival at varanasi i came to know that her bag was exchanged. I can't understand that which type of facility you are providing, after charging extra amount for attendant which will be provided to the children who are travelling alone. It shows very neglected or casual attitude towards passengers. One more point I want to add on this - At your ticket counter any type of forms which is requied in journey specially for children, was not verified properly or cheked by the counter staff. I filled a form and handed over to counter staff, they did not bother to go through it properly and then receive it. Plz look into the matter for future purpose.VERY POOR SERVICE & VERY POOR SHOW BY SPICEJET.
Thankyou.