[Resolved] Spice Mobile Phones — unfair after sales service and rude behaviour of spice customer service center | |||
Respected sir, This is regarding the unfair after sales service and rude behaviour of spice customer service center. I bought a spice Mi 270 mobile from flipkart. After 10 days the touchscreen stopped working. I got a replacement of the phone on 19 feb 2012. But on 1 march 2012, i faced no charging problem in the phone. I called flipkart to get this phone replaced. But they didint gave any solution. Then I went to Spice service center (Taneja in Vikas puri) and submitted the phone there on the same day (2 march 2012). I was told to call back tomorrow for the status of the mobile. I called them the next day and they said to call back again tomorw. The same dialogue was repeated the next day as well. Finally on 5 march 2012, i called them and they said to call back day after tomorw. They even added that if you want your phone early then take it back and repair it by yourself. Both flipkart and Spice, rather than helping me, are taking there hands off. Pls help me as I dont have any phone with me right now and I expect a replacement for it. Expecting an early reply.... Sreejith KM ([protected]@gmail.com) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 4292 1000
S Global Knowledge Park, 19A & 19B, Sector-125, Noida, Uttar Pradesh, India - 201301
I Dheeraj R Thakur Customer of yours who have purchased a spice mobile phone QT-59, Due to some reason my display as broken from my side which is not in warranty but still I want to repair the cell phone from your service center, fraslin tech care which is located in borivali west Mumbai,
I have given my cell phone for display replacement on[protected] but they have given me time of 10 days for the display replacement then to after 10 days they dint turn up with display then they have given 1 week more time I have waited for that time also but still my problem is not resolve then they give me hand set for my use purpose and given me time for[protected] but on[protected] they have revert back to me saying that be bought a display but your display board is broken due to these we are unable to solve your problem as if now I am just given my patience towards your service center as I called up many time to customer care regarding these but my issue is not solve till now .
I believe you will look forward in these matter my cell phone IEMI No Is [protected], and my customer ref no – [protected], service center sr no[protected]c30030, 13100556c30029. You can call me on my cell no [protected] or mail me on [protected]@yahoo.com.