Standard Chartered Bank — Bank forcing me to pay for the online fraud done on my Credit Card

Address:

Bangalore, Karnataka

Dear Sir/Madam,

Please find the details complain regarding Credit Card No.[protected] (Standard Chartered Bank).

As I have informed earlier to the bank that there were two transactions done on my credit card.

1. 500 USD transaction was informed to customer care and they told me that the merchant has entered this transaction by mistake so it was reversed.

2. Another transaction of 34,634.73 INR (in Rubble) was done after informing the customer care about the first suspicious transaction which I got through SMS alert.

Finally after the 2nd transaction, customer care called me back and they blocked the card.

So what was the point in paying the merchant for second transaction inspite of flagging the suspicious transactions in the first hand itself. And another point to note is that it was not validated using 3D secure online password(as the Bank communicated).

I request you to please escalate this issue as the fault is with the bank for allowing fraud transaction through foreign website(WWW.INTELLECTMONEY.COM).

FYI: 1) Already disputed the amount 2 times.
2) Filed a police complaint on request from Bank.

Regards,
Sunil Kumar
email: [protected]@gmail.com
phone +91 [protected]