Standard Chartered Bank — THREATENING FOR DEPOSITING UNJUSTIFIED AMOUNT

Dear Sir/Madam,
This has further to my complaint dated 23.08.2007 (copy attached as Annexure – ‘A’ page 1 to 2). After this complaint Bank approached me vide email dated 05.09.2007 (copy attached as Annexure – ‘B’) reducing undue charges from Rs.16072.00 to Rs.3790.29 only. On denying these charges and asking for documentary proof, they sent me dispute form for Rs.3790.29 only and confirmed that other unjustified charges have been reversed. Necessary dispute declaration form was sent to them on 28.09.2007 and I had considered the account settled.

On 18.10.07 at around 4.00 PM, I received a call from mobile No. [protected] identifying himself to be Mr Pravin Kumar from Delhi Police that he has received Non-Bailable warrants in my name and DCP has specially given him this case and DCP himself is pressurising him to arrest me immediately. He refused to disclose the reason of warrants and given me number of Mr. Junez Khan Advocate of Bank in Delhi Tel No. [protected].

I personally spoken to Mr Junez Khan at above number and explained that against an amount of Rs.16072.00 bank has already confirmed their mistake and had given final amount as Rs.3790.29 vide their e/mail dt 05.09.07. When I informed bank vide my mail of same date that this transaction was not made by me, bank sent me a form to fill which I sent on 28.09.07. After listening this also, Mr Khan suggested me (around 5.30 pm) that I must deposit this amount today itself and fax him receipt at fax No.[protected] failing which police will execute the warrants tonight itself and arrest me.

I approached Bank Customer Care Officer Sherlina Narayanan who had confirmed settling above dispute (copy of email dated 18.10.07 attached as Annexure – ‘C’). This email was acknowledged by Customer Care Officer Sherlina Naryanan same day vide email (attached as Annexure – ‘D’) assuring to revert back immediately. After that I sent two reminders vide email dated 19.10.2007 at 12.35 PM and 1.12 PM requesting to inform the status but there was no reply and till today there is no reply. Ultimately in order to avoid any complication rising out of alleged issuance of Non-Bailable warrants, I deposited the total amount of Rs.16072/- and faxed the receipt to said Mr.Junez Khan, Advocate of Bank at Fax No. mentioned by him although the Bank Customer Care Officer already confirmed outstanding of only Rs.3790.29 which was also accepted by Bank to be investigated under dispute.

The un-desireable, un-justified and illogical conduct of the officials of the bank as well as that of Mr.Junez Khan, Advocate for the Bank and Mr.Parveen Kumar, Inspector of Delhi Police, apparently proves that the bank has played a mischief with me in order to extort a sum of Rs.16,072/- (Rupees sixteen thousand seventy two only), which are not actually due. Mr.Junez Khan by mis-representation and threat o[censored]sing powers to arrest me by so called Mr.Parveen Kumar Inspector, Delhi Police has acted against the professional ethics. I reserve the rights to proceed legally against said Mr.Junez Khan, Advocate for the Bank and Mr.Parveen Kumar, who claimed himself to be an Inspector of Delhi Police.

The Bank by their acts and conduct of omission and commission have indulged in un-fair trade practice to recover admittedly un-due amount, by playing mischief and fraud upon me, which caused mental tension for me. I was made to believe by the telephonic call of Mr.Parveen Kumar, alleged to be an Inspector of Delhi Police that certain action is being taken against me. I felt insulted before the persons, who were present in my office at the time of phone call made by Mr.Parveen Kumar for my arrest on the basis of alleged Non-Bailable warrants of arrest. The acts of the Bank apparently prove that they hatched a conspiracy to extract money from me by wrongful means and with a common intention and object, they executed their plan and extracted the amount. After the payment was deposited their Customer Care Deptt. did not even acknowledge my mails. The action of the Bank is certainly un-fair trade practice as well as deficiency in services of the Bank.

By the acts of omission and commission of the Bank, I have suffered mentally as well as financially.

It is requested that necessary action may please be taken against the said Bank under provisions of law.

Regards,

RAM DHARI SHARMA
MANAGING DIRECTOR
SAFARI BIKES LTD
E-650, PHASE - V, FOCAL POINT
LUDHIANA - 141 010 (INDIA)
PH:[protected]

As discussed with you telephonically regarding the faulty withdrawl from Dr. Prabhat Saxena S/B Account Nos: [protected] of a cheque ( 298741) of a different series of amount Rs. 21,575.00 on 31.10.2007.
The complaint [ NB/LC/ 1107/5 and NB/NF/ 1107 /11] for this matter was lodged on 1.11.07 while I was doing ATM transaction .On the very similar day I had applied for blocking my Account transactions both through Check & ATM.
On repetedly talking to customer care executive yesterday I was given another complaint Nos. RU/LR/1107/207 and assured that a High ranking responsible person shall personally look into the matter and shall solve it within 24 hrs.Till now no reply was forthcoming.
I hope that you shall appreciate the inconvinence I am facing when no withdrawl is possible in The salary account.Hoping for kind cooperation and early redressal of problem.
Warm Regards,
Dr.Prabhat Saxena,
Paediatrician,
Fortis Hospital, Noida.
Mobile Nos; [protected]

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Dear Sir,

I Mr. Sanjay Balbhim Ingale having Account no. [protected] in your Bank.

On 5th April 2008 i have dropped a Cheque at Andheri Atm drop box at Nityanand Nagar at 5.30pm. The Cheque was of Standard Chartered Bank. Please find below the details of Cheque.

Name of Account Holder : Mr. Sanjay Balbhim Ingale
Account no. : [protected]
Cheque No : 103801
Amount : Rs.28, 592/-
Complaint Number : SANOMA/NC/0408/4.

Please note that my Cheque is unclear as i have deposited the same on 5th April 2008.

Kindly give me the status of my Cheque no.103801 as soon as possible as it is my Salary Cheque.

Awaiting for your prompt reply.

Thanks & Regards,

Sanjay B. Ingale
+91 [protected]