[Resolved] Standard Chartered Bank Credit Card — SCB Credit Cards.... No support, No transparency... Most irresponsible Customer care Team | |
I am very unhappy with PHONEBANKING SERVICES of "standard chartered bank gold credit card". Actually I have lost my card on 24/11/07 and then tried so hard to reach the phone banking to block my card and finally when on 26/11/07 anyhow I contacted the phone banking they told me that there have been three transactions of retail on 24/11/07 worth Rs. 38000 approx. They were not able to tell me that where these transaction has been made and on this ground as per them even I cannot raise the Complain or dispute. Finally on 27/11/07 again after struggling for 2 hours they told me that one transaction of Rs. 24769 has been made in Reebok, Delhi but they were not able to share the store name with me. Also they disclosed that one transaction of Rs. 10000 and one for Rs. 4096 has been made..... but Where? No answer. Then they sent me the dispute form and told me to fax it back but only for the Reebok transaction. I faxed it back. Again on 28/11/07 I called they told me that your request for dispute has been forwarded, but when today on 29/11/07 I called them to know the status they are telling me that they have not received the fax but most strange thing is that I have the delivery receipt with me... secondly Today they are saying that there were only one transaction of Rs. 14096,and the most strange thing is after 6 and half day of transaction they are not able to tell me the name of the merchant. They are very irrisponsble..... I have not recieved a single call from them after my so many calls!!!!!!!!!!! Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 113 Comments | |
Comments
I am yet to come across a more unprofessional customer care service than the stanchart bank...i have been calling up and sending e-mail all addresses mentioned in site for my card accountxxxxxxxxxx6679 for FY 2009/10...i have also given in writing that i will pay the charges for this service...trust me that it is more than month that i ve been knocking at the doors of customer care of standard chartered bank...all i have received is auto response mail and a couple of e- mails saying that the statements will be sent soon...i need this information of income tax and i am in a fix.. what to do now because the bank is not responding...
Dear Sir, Madam
My name is Nishi Anup.My husband, Anup Asokan credit card holder in your bank(credit card no.-[protected]).He was undergone an operation of Brain Tumour and he was not able to go to work for many months therefore Iam not able to pay the bill further.I wanted to close this Credit Card as soon as possible.I called many times on this regard but no action was taken.Kindly take it as a serious issue and resolve it very soon.
My name is Nishi Anup.My husband, Anup Asokan credit card holder in your bank(credit card no.-[protected]).He was undergone an operation of Brain Tumour and he was not able to go to work for many months therefore Iam not able to pay the bill further.I wanted to close this Credit Card as soon as possible.I called many times on this regard but no action was taken.Kindly take it as a serious issue and resolve it very soon.
Dear Sir,
I have received massage on 05.01.2013 from LM -FROMSC stating as follows;
We have received your credit Card appl. Ref# GAE
0696 BPB01 we are processing the same and will communicate the status to you in 7 working days.
Stan Chart
The 7 days already left but till I have not received any further commnucation from your end .
This is for your information and further ref purpose.
Thanks
R. Sengupta
I have received massage on 05.01.2013 from LM -FROMSC stating as follows;
We have received your credit Card appl. Ref# GAE
0696 BPB01 we are processing the same and will communicate the status to you in 7 working days.
Stan Chart
The 7 days already left but till I have not received any further commnucation from your end .
This is for your information and further ref purpose.
Thanks
R. Sengupta
The credit card not received till date.
when i will get the card
At the time of relevant documents your representative informed that the card to be deliverd with in 15 days . but till not received.
upto what time i will wait for this.
if i not received the card within 31st January 2013 then I will proceed with another bank .
I have applied for credit card and submit all documents in last week of DEC, 2012 on 9th JAN 2013 i received a message regarding application ref no.i.e. #GAH0707BPB01 on mobile no. till this date all things had done including ref check from chennai office of SCB, however i have not received credit card till date not getting any call or info. from bank, tried many times to call to customer care but call not connected to customer care representative or executive its too radiculous and bad feeling, visited bank also but not getting any response regarding same.I am requesting you to kindly look into the matter and provide me an information regarding delay in credit card...
Contact no:[protected]
Contact no:[protected]
Dear Sir,
I lost the credit card no [protected] & put up a request to block the card.The card was blocked on 29/01/2013 as informed by your office. I did not go for any transaction so far and that's why the reference no was not given to me.Submitted for sending me the reference No of blocking the card for future correspondence.Looking forward to an early reply.
L C SAH
Ahmedabad.
I lost the credit card no [protected] & put up a request to block the card.The card was blocked on 29/01/2013 as informed by your office. I did not go for any transaction so far and that's why the reference no was not given to me.Submitted for sending me the reference No of blocking the card for future correspondence.Looking forward to an early reply.
L C SAH
Ahmedabad.
I am Raghvendra Yadav very Happy to Say that Standard Chartered Bank Better than Other Bank . I have a Credit Card no. [protected] Total Outstanding on 20'Feb'13 is 19921.88 bill due last 1.5 Years. That Time i m not able to pay my credit card bill due to my personal issues now today i have Payed my Credit Card Total Outstanding amount rs 19921.88. This is request from my side to issues my NDC as soon as possible.
Regards,
Raghvendra Yadav
[protected]
Regards,
Raghvendra Yadav
[protected]
Standard Chartered Bank Credit Card — OUT STANDING
I HAVE STANDARD CHARTED BANK CREDIT CARD SINCE 7 YEARS, BUT WHILE I SHOPPING AT PUNE I FORGOTTEN MY CREDIT CARD, SAME DAY I INFORMED CONSUMER CARE OF STANDARD CHARTED BANK, PRESENT I DON'T HAVE CREDIT, HOW CAN I CHECK THE OUTSTANDING DUE AMOUNT THROUGH PAN CARD NUMBER. Hi.
I am Avik Mukherjee and my SC credit card number is [protected]. In the month of March and April I make payment at your Dwarka branch but its not reflecting at my statement.
Bank date ch no. amount
March payment - Axis bank- 07march[protected]
April payment - axis bank- 04April[protected]
please update the status and please deduct the late payment charges.
regards
I am Avik Mukherjee and my SC credit card number is [protected]. In the month of March and April I make payment at your Dwarka branch but its not reflecting at my statement.
Bank date ch no. amount
March payment - Axis bank- 07march[protected]
April payment - axis bank- 04April[protected]
please update the status and please deduct the late payment charges.
regards
Hi,
My Name is Bhaskar holding your Standard Chartered Credit Cad no: [protected].
I have taken your credit card based on the confirmation from your Telecallers and executive who has come to Fill up the Appln form that there wont be any Yearly Annual Charges for my Card .But when I checked with the E statement for this month the Annual Charge has been charged to me.
So Kindly waive off the Annual charge for the above card number.
Recently they have given me a Supplementary card informing that even there is no Annual fee even for this.
Kindly look into it and waive off the Annual fee and revert to me.([protected]@yahoo.co.in)
My Name is Bhaskar holding your Standard Chartered Credit Cad no: [protected].
I have taken your credit card based on the confirmation from your Telecallers and executive who has come to Fill up the Appln form that there wont be any Yearly Annual Charges for my Card .But when I checked with the E statement for this month the Annual Charge has been charged to me.
So Kindly waive off the Annual charge for the above card number.
Recently they have given me a Supplementary card informing that even there is no Annual fee even for this.
Kindly look into it and waive off the Annual fee and revert to me.([protected]@yahoo.co.in)
Subject: [protected]_Urgent.(reminder)
Complaint reference numbers: 26704344, 26719696, 6333996, [protected]
You guys doesnt have shame it seems, if I call to the customer care everytime call gets disconnects or they say network down,
I dont know whether you guys knows english or intentionally you dont wanto to reply.
I have requested for the card enhancement package cancellation few months back, In this I recieved old vouchers where the hotels mentioned was invalid(you sent me old/ not updated vouchers). Your associate said, she will send the updated vouchers.
I havent recieved any updated vouchers and I sent back the existing vouchers to Bangalore SC office based in Koramangala. Till now the cancellations not happened and every day I am getting remeinder SMS, calls. what is happening I dont know. Already my bill has grown to 5k. which I am not going to pay.
Take some serious action on this. This is why people wont trust such banks. I think not even 1/100 guys will be having your cards because of the poor services.
Complaint reference numbers: 26704344, 26719696, 6333996, [protected]
You guys doesnt have shame it seems, if I call to the customer care everytime call gets disconnects or they say network down,
I dont know whether you guys knows english or intentionally you dont wanto to reply.
I have requested for the card enhancement package cancellation few months back, In this I recieved old vouchers where the hotels mentioned was invalid(you sent me old/ not updated vouchers). Your associate said, she will send the updated vouchers.
I havent recieved any updated vouchers and I sent back the existing vouchers to Bangalore SC office based in Koramangala. Till now the cancellations not happened and every day I am getting remeinder SMS, calls. what is happening I dont know. Already my bill has grown to 5k. which I am not going to pay.
Take some serious action on this. This is why people wont trust such banks. I think not even 1/100 guys will be having your cards because of the poor services.
Dear Sir,
Iam holding SCB TITANIUM Credit Card [protected] validity from 04/10 to 05/13, i hav received my new card to my old address, I have not updated my new address to the bank... so kindly find my new address to which my new credit card can be despatched.For any further details, you can contact to my mob no [protected], my email id is sandhya.[protected]@yahoo.com
Ms. Sandhya Lakshmi . R
Plot no : 69, Annora II, Flat - 1A
LIC Nagar Ist Main Rd, Madipakkam
Chennai - 600 091
Iam holding SCB TITANIUM Credit Card [protected] validity from 04/10 to 05/13, i hav received my new card to my old address, I have not updated my new address to the bank... so kindly find my new address to which my new credit card can be despatched.For any further details, you can contact to my mob no [protected], my email id is sandhya.[protected]@yahoo.com
Ms. Sandhya Lakshmi . R
Plot no : 69, Annora II, Flat - 1A
LIC Nagar Ist Main Rd, Madipakkam
Chennai - 600 091
my rating is 1 for standered charted bank credit card team, they know how to misguide the customers and collect the documents and forget.
Target achiving Mantra for SCB.Deepak- [protected]
Target achiving Mantra for SCB.Deepak- [protected]
Hi. head card team,
my card no is [protected]. and i am holding this card for more than 16 /18 years. i have not receive the statement since jan 2013. this was told to your representative many times he/ she promised to sent the statement immediately however nothing has happened so far. whenever we try to contact the bank the the cal is diverted to voice recorder and thus we are unable to speak to bank representative.
if you see my record i always pay the full outstanding.Because i did not received the statement.
i paid cash twice but still the statement is not received.now i am further surprised to know that my credit limit is drastically reduced to Rs. 17000 from Rs.137000. I want to know why my credit limit was revised and i request to restore the same.
my card no is [protected]. and i am holding this card for more than 16 /18 years. i have not receive the statement since jan 2013. this was told to your representative many times he/ she promised to sent the statement immediately however nothing has happened so far. whenever we try to contact the bank the the cal is diverted to voice recorder and thus we are unable to speak to bank representative.
if you see my record i always pay the full outstanding.Because i did not received the statement.
i paid cash twice but still the statement is not received.now i am further surprised to know that my credit limit is drastically reduced to Rs. 17000 from Rs.137000. I want to know why my credit limit was revised and i request to restore the same.
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I am holding Your Credit Card(VISA BUSINESS)no:[protected].I had deposited my cheque no:506588 dt.7-9-12 for Rs.1416/- against my setember-12 bill, the due date of which was15-9-12, in your branch at chandavarkar road, borivli(W)mumbai.However, I was surprised to see in my oct-12 bill that the said cheque was returned on 8-9-2012.The reason correct account required.I am bit confused because, The cheque I have issued contains my account number and the card account number also written correctly on the cheque and your printed payment details slip has been attached to the cheque while depositing.I am sure that cheque has not been presented to my bank since I checked up with my banker.Then how is it possible that the cheque deposited on 7th evening gets returned on 8th itself.Further, if at all due to any reason if the cheque was not encashable then the same should have been brought to my notice as there was still 7 days left for the due date[protected]. When this has been brought to your telebanking officers, i was told to make the payment and then pursue the matter.Accordingly I have made the payment due upto october, and requested your officer to waive off the return cheque charges. However, they shown their inability and asked me to write to you. Hence this complaint as otherwise, during allthese years association with your bank I have never faced any kind of inconvenience. I would therefore request you to waive off the return cheque charge or else prove that this has happened because of my fault with evidence. Till then, I am not going to use your card and even prepared to return the same to you but wont pay the return cheque charge.