[Resolved]  Standard Chartered Bank — Credit Card payment not getting reflected online payment through billdesk

I've made payment on 30Sep2013 through the link provided in the statement email. Till now this is not getting reflected. I've sent numerous emails to customer care and escalated to all levels. Tomorrow is last date of payment if they were not crediting this I would have to pay late charges. The emails are never responded in 5-6days. Nobody called me. When I call customer service[protected] they say "we cannot track emails." Please somebody suggest how to proceed legally if they charge me late fees and interests.

I have being trying for the last 4 days to make a online payment of my visa credit card but unable to do the same that my input are not correct.
I have checked several times so that I have made the correct entry. Kindly check if there is any thing wrong with the billdesk.
Pl. inform me in my e-mail ID [protected]@rediffmail.com.
Regards,
S. Mukherjee

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User Vraj Senjaliya on Oct 16, 2013
Hi All, Standard chartered bank is probably the worst in resolving issues. The customer service doesn't have enough information to handle the complaints. Standard Chartered FAQ: http://www.standardchartered.co.in/_documents/billdesk/faqs.htm 1- The above link has info saying if transaction is failed you can give the transaction reference number to customer service to roll back the transaction and money will be credited back into the account. When I called the customer service they don't even know how to track this. 2- The auto response for the customer service emails (Card Services <card.[protected]@sc.com>, Head.[protected]@sc.com, nodal.[protected]@sc.com, Principal.[protected]@sc.com, straight2bank.[protected]@sc.com) comes after one day. I never seen a system which is so slow. Probably they were using the Terminator 1stpart time of mainframes which are rusted and doesn't work even if someone kicks them. 3- The payment due date for my credit card is on 13Oct, 2013. May be due to the bad luck associated with 13 number, My payment which is made through billdesk link given in the statement email is not reflected after 10 days. I paid on 30Sep2013 today is 10Oct2013 and still they don't see my payment.(Neither can the roll back as already mentioned in 1st point) 4- The customer service has utterly idiotic policy, which says only two calls per month on non-IVR is free. Remaining are chargeable Rs.50 per call. As I've to follow up the payment with useless customer service team for two times till now, I thought 50rupees can be spent to check the payment after 10days. Now a lady responds "pay the minimum amount to avoid late payment fees". Iam not satisfied (infact irritated) with her answer and asked to escalate and she made me wait in the call for 15minutes. Nobody will ever answer. Probably this is strategy to make you mad so that you can attempt suicide or murder somebody who answered(Because I don't have enough money and the payment is nearly 50k). 5- Highlights at last... Once you have credit card and ask them to cancel it, I bet nobody ever know the process of how to get rid of this horrible credit card. They will ask you what is the reason, will suggest you to reduce the BP and be patient till issue gets resolved... Issues NEVER GET RESOLVED ESPECIALLY WITH STANDARD CHARTERED, so you might ultimately become patient. After all this, I've decided to stop using this and printing some Pamphlets which read "PLEASE DONT TAKE ANY STANDARD CHARTERED PRODUCT. YOU WILL HAVE TO TYPE IN ALL THIS and JUMP OF YOUR OFFICE BUILDING If YOU DID TAKE. -yOUR wELL Wisher" "--Enjoy Life STAY Out of Reach for 'Standard Chartered'---"

Customer Care No. Standard Chartered

Can some one please provide me with the Customer Care No. of Standard Chartered?