Standard Chartered Bank — wrong EMIs forced

Address:

Mumbai City, Maharashtra

We had availed of the health insurance package offered by Royal Sundaram through the EMI facility by Standard Chartered Bank (SCB). After the policy EMIs got activated, SCB executive called me again with some added benefits on my cell phone. I am an actor and was busy in my shoot. I replied in affirmation to cut the conversation short. My wife who handles all my monetary affairs said the said benefit is not required and so we communicated with them on phone to cancel it. My EMI statements coming from SCB kept showing the EMI for the newly added benefits. Since then I have been on phone with several consumer executives at varied times and every time I was assured that the said benefit will be cancelled. I also received a letter from Royal Sundaram assuring that the said benefit is cancelled and the entire amount is credited back to the SCB. I spoke with Royal Sundaram executive who told me that I should not have to pay the said amount and asked me to CC the letter to their Manager which I did. I am still told that I need to pay the pre-closure charges as the bank had forwarded the money to Royal Sundaram. The amount asked for is around 15000/- and odd and I keep getting SMS alerts to pay and avoid visits by recovery officers. I also started email correspondence with them and I can submit those mails as a proof.
My final email has asked them to revert all charges as Royal Sundaram has credited the amount back and I will not make any payment on the card statement unless my statements are brought to order. I have still not received any reply from them as yet. The delay thus caused in payment will definitely end up in the form of added interest and late payment charges levied by the bank.
Need your help and intervention ASAP.
Thanks and Regards,
Vijay Kadam
26201810/[protected]
[protected]@gmail.com