Standard Chartered Credit Card — False information and blunder in credit card

Address:

Andhra Pradesh

This is regarding the blunder which has happened to me with regards to Standard Chartered Credit Card.

I tried to swipe my card at one shop but the card was not accepted. Just to check, I tried at one petrol station also but there also I faced the same problem.

After coming back to home, I contacted the standard chartered customer care. They informed me that the card is blocked because I called them to block my card as I lost my credit card. But no call was made by me (They block my card instead of the person who called them to block his card). Even the person, with whom I spoke regarding this matter (Mr. Shashi), informed me that they can block the card on behalf of me, if the third party calls them (as he said specifically that “on third party request”).According to the IRB guideline, the credit card information is the confidential thing and no one else can do/can have access to this. So this was the very unreasonable answer which I got from customer care people. After this long discussion I asked them for the reactivation of card, but they told me that I need to apply for the new card. I asked the person to investigate the matter and let me know in half an hour or one hour and he agreed for the same. But I dint get any call then after. So this was the false promise committed to me. This shows a poor system in place at standard chartered credit card. The tragedy doesn’t ends here.

On second day morning I called again to launch my complaint and to take a complaint ID as I was planning to complaint at consumer quorum against SC for this incidence. But I was really shocked at this point of time. When I called them, they asked me to verify my postal address, which was not matching with the records at your end. Second question, she asked me to verify my official land line contact number, which was not matching. The last and very important details, PAN card number for verification, which was again not matching. The person on call told me that except name and date of birth, none other details are matching.

Now this situation making me uncertain for every things from standard chartered.

1) There is no proper system in place.

2) Third party also can access my details

3) No certainty on the transaction charges (as anyone can use his card and I may have to pay.)

4) Any one can block my card if they get the number and vice versa

I am suffering from this problem from last one week and no body from their end is taking it seriously. The above matter indicates that the same card is issued to another person also, with my name embossed on it and ultemately i will be sufferer if the person doesnt pay his/her bill ontime.

This mail is just to make you aware that i am not using SC credit card and i will not be responsible for the billing of the same if it comes in future, just because this card is issued to another person on my name.

Request you to take the action.

Regards,
Hardik Shah
[protected]