Standard Chartered Credit Card — SCB Settlement Done - After one year still the name found in CIBIL

Hi,

I am Shahid Babu Shaik.

I had following SCB cards in the past.
[protected] / [protected] / [protected]

There were some charges levied by bank for weird reasons during Feb 2007-April 2007. I ensured to pay the payments regularly. Though I clearly mentioned payments breakage for all the three A/Cs at back side of cheque, the amounts were not deposited properly to the A/Cs. Hence, the interest charges and late charges were levied in the other A/Cs. I sent couple of mails about the problem to the customer care by enclosing the proper proofs. However, the problem was not resolved. Hence, I requested them to close all my accounts and cleared the balance with excluding the charges which I requested to wave off. The outstanding balance in April 2007 was 7, 839.15 Rs. I cleared the amount of 5000/-. Since then I was not receiving any statements and there was no communication.

After 1 year I found my name in CIBIL and approached the bank for settlement. The outstanding 2800/- amount became 10, 300 after 1 year . I paid 6000/- for that 2800/- charges and took the settlement letter. Now, after 2 years I still faced the same problem when I applied for a loan, my loan application was rejected due to bad CIBIL score. I got the information from CIBIL that still the name is in CIBIL report.

I approached the bank, NOW they are asking for FULL payment to remove my name from CIBIL.They are saying they can't remove the name until and unless the full payment is done. As a settlement, I got the letter from Bank saying the below.

" We would like to inform you that we have initiated the process for removal of your name from the Defaulter's list. We request you to bear with us in interim"

Not sure why did they give the settlement letter and why did they say that they will remove from defaulters list. I feel, this was definitely cheating the customer by the bank.

I sent 3 mails to customer care asking the justification and they are not giving clarification of giving that letter. They are just saying pay the remaining 4300 to remove the name completely.

How should I proceed further? I request you to do the needful in this case.

Thanks & Regards,
Shahid