[Resolved] Standard Chartered Credit Card — Harassment from recovery department | |||
Non settlement of card account, harassmant from Bank agency, exhorbitant charges levied without providing records and reconciliation, late services, intentional delay in settlement and harassment calls from [protected] to mobile and family inspite of clear complaint to not to make phone calls and inspite of several requeste to correspond over email for clarity of information. Harassment by Bank and Recovery agents for Standard Chartered Credit Card No. [protected] Above card is used since 1995 till 2005. Usage of the card is stopped after noticing inorbitant charges in late fees, interest and interest on charges. Bank has charged annaul fee for new gold card which was delivered after one month and the card was never used for any transaction. Thereafter till Feb 2006 numerous complaints were made to customer care for the consolidated statements for actual card usage and the late and other charges and for reconciliation of my payments payments for settling the account. The complaint was never addressed. At this time the bank claim was about 16000 including annual fee, later charges and others. Actual usage was nil. Feb 2006, one of the of the account manager promised to settle the card with a payment of 7037/- As annual fee for the late card delivery and subsequent late charges on the card as the card is not used transactions. Accordingly payment was made vide Jumbo Courier Co. Pvt Ltd. Receipt N. 802173 along with a hand written letter for the settlement payment and the card cancellation. Jan 2009, Again after three years one Mr. Rathore from Delhi clamed to be Advocate of bank and his associate started calling from [protected], [protected] for payments. This time the amount claimed was about 28000 without any transactions. It was told that the case is in legal and settlement is to be made, provided me settlement letter No. NDR[protected] Dt 12.12.2008 for 7000/- . Even threatening calls to send police to home and freightening familay members was done to get this payment. Request for reconciliation statement were never addressed. Fed of the harassmane the paymend was done on 28.03.2010 and informed to both these gentlemen. After one month when did not receive any confirmation of settlemen, informed Standard Chartered Customer Care above issue and requested NOC. In between couple of calls were addressed informing the above settlement and asked to verify from bank records. April 15, 2010; However again after one year today received calls from [protected] claimed to be from Standard Chartered Bank. Asked the caller to send mail and stop calling. But irritating call repeated for several times and again called home phone to disturb family members inspite of repeated instructions not call home and even on intention to lodge complaint against bank for this harassment. If the Bank provides reconciliation of transactions and records The payments to Bank definitely exceed actual usage of card for purchases and legitimate charges. Instead of providing clarity on usage the bank is intentionally keeping on charging and forcing to collect money illegally by disturbing privacy of family, using unparliamentary language, threatening calls even used. Request committee to take up this as special case of the Bank harassment to credit card users. Wtih best regards, K. Bhaskara Rao Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Request to Standard Chartered Bank, correction in the last payment date(year) 28.02.2009 is to be noted.
Non settlement of card account, harassment from Bank agency, exorbitant charges levied without providing records and reconciliation, late services, intentional delay in settlement and harassment calls from [protected] to mobile and family in spite of clear complaint to not to make phone calls and in spite of several requests to correspond over email for clarity of information.
Harassment by Bank and Recovery agents for Standard Chartered Credit Card No. [protected]
Above card is used since 1995 till 2005. Usage of the card is stopped after noticing exorbitant charges in late fees, interest and interest on charges. Bank has charged annual fee for new gold card which was delivered after one month and the card was never used for any transaction.
Thereafter till Feb 2006 numerous complaints were made to customer care for the consolidated statements for actual card usage and the late and other charges and for reconciliation of payments to Bank for settling the account. The complaint was never addressed. At this time the bank claim was about 16000 including annual fee, later charges and others. Actual usage was much less in the account.
Feb 2006, one of the of the account manager promised to settle the card with a payment of 7037/-, since annual fee for the late card delivery and subsequent late charges on the card not agreed as the new card is not used for transactions. Payment was made vide Jumbo Courier Co. Pvt Ltd. Receipt N. 802173 dated 28.2.06 along with a hand written letter for the settlement payment and for the card cancellation.
In between couple of calls were addressed informing the above settlement and asking bank verify from bank records. Clearly instructed callers not to disturb unless the reconciliation statement is ready.
Jan 2009, Again after three years one Mr. Rathore from Delhi claimed to be Advocate of bank and his associate started calling from [protected], [protected] for payments. This time the amount claimed was about as informed by the Bank but 41561.04 as mentioned in the letter - this amount is without any transactions. It was told that the case is in legal and settlement is to be made, provided me settlement letter No. NDR[protected] Dt 12.12.2008 for 7000/- . Even threatening calls to send police to home and frightening family members was done to get this payment. Request for reconciliation statement were never addressed. Fed of the harassment the payment was done on 28.03.2009 and informed to both these gentlemen. After one month, when did not receive any confirmation of settlement, call was made to Standard Chartered Customer Care informed above issue and requested NOC.
In between couple of calls were addressed informing the above settlement and asking bank verify from bank records.
April 15, 2010; however again received calls from [protected] claimed to be from Standard Chartered Bank. Asked the caller to send mail and stop calling. But irritating call repeated for several times and again called home phone to disturb family members in spite of repeated instructions not call home and even on intention to lodge complaint against bank for this harassment.
If the Bank provides reconciliation of transactions and records, payment to the Bank definitely exceed actual usage of card for purchases and legitimate charges. Instead of providing clarity on usage the bank is keeping on charging and forcing to collect money illegally by disturbing privacy of family, using unparliamentarily language, threatening calls also used.
Requesting bank to please stop using such tactics and settle the account with complete reconciliation statement. This is a special case of harassment to credit card users.
With best regards,
K. Bhaskara Rao
[protected]
Non settlement of card account, harassment from Bank agency, exorbitant charges levied without providing records and reconciliation, late services, intentional delay in settlement and harassment calls from [protected] to mobile and family in spite of clear complaint to not to make phone calls and in spite of several requests to correspond over email for clarity of information.
Harassment by Bank and Recovery agents for Standard Chartered Credit Card No. [protected]
Above card is used since 1995 till 2005. Usage of the card is stopped after noticing exorbitant charges in late fees, interest and interest on charges. Bank has charged annual fee for new gold card which was delivered after one month and the card was never used for any transaction.
Thereafter till Feb 2006 numerous complaints were made to customer care for the consolidated statements for actual card usage and the late and other charges and for reconciliation of payments to Bank for settling the account. The complaint was never addressed. At this time the bank claim was about 16000 including annual fee, later charges and others. Actual usage was much less in the account.
Feb 2006, one of the of the account manager promised to settle the card with a payment of 7037/-, since annual fee for the late card delivery and subsequent late charges on the card not agreed as the new card is not used for transactions. Payment was made vide Jumbo Courier Co. Pvt Ltd. Receipt N. 802173 dated 28.2.06 along with a hand written letter for the settlement payment and for the card cancellation.
In between couple of calls were addressed informing the above settlement and asking bank verify from bank records. Clearly instructed callers not to disturb unless the reconciliation statement is ready.
Jan 2009, Again after three years one Mr. Rathore from Delhi claimed to be Advocate of bank and his associate started calling from [protected], [protected] for payments. This time the amount claimed was about as informed by the Bank but 41561.04 as mentioned in the letter - this amount is without any transactions. It was told that the case is in legal and settlement is to be made, provided me settlement letter No. NDR[protected] Dt 12.12.2008 for 7000/- . Even threatening calls to send police to home and frightening family members was done to get this payment. Request for reconciliation statement were never addressed. Fed of the harassment the payment was done on 28.03.2009 and informed to both these gentlemen. After one month, when did not receive any confirmation of settlement, call was made to Standard Chartered Customer Care informed above issue and requested NOC.
In between couple of calls were addressed informing the above settlement and asking bank verify from bank records.
April 15, 2010; however again received calls from [protected] claimed to be from Standard Chartered Bank. Asked the caller to send mail and stop calling. But irritating call repeated for several times and again called home phone to disturb family members in spite of repeated instructions not call home and even on intention to lodge complaint against bank for this harassment.
If the Bank provides reconciliation of transactions and records, payment to the Bank definitely exceed actual usage of card for purchases and legitimate charges. Instead of providing clarity on usage the bank is keeping on charging and forcing to collect money illegally by disturbing privacy of family, using unparliamentarily language, threatening calls also used.
Requesting bank to please stop using such tactics and settle the account with complete reconciliation statement. This is a special case of harassment to credit card users.
With best regards,
K. Bhaskara Rao
[protected]
To Standard Chartered Bank,
I had informed the above matter again by mail to customer care and head service at customer care on 15.04.2010, clearly requesting to correspond in writing over email and to stop telephonic alls to mobile and home phone
Telephoned to Customer Care next morning and verbally lodged complaint and requested to stop the telephonic calls and requested to send email response.
Also attended one call from the Recovery Department and informed tha matter, also informed that the complaint is lodged in consumer forum and email is sent SCB Services. Asked the caller stop calling and correspond over telephone. Also asked for thier direct email address to forward the above matter by email. Caller did not listen and in spite of all the above clarifications still continued telephonic calls.
In spite of all the above initiatives, the telephone calls did not stop. Once again bank is requested to take immediate action on recovery department or agents who so ever is responsible for the harassment caused to self and family and also stop the agens from dealing in this matter any more. SCB must provide suitable reply to the email sent to customer care and to the points raised in the complaints with detailed account reconciliation statement, card usage, intersts, charges and the payments.
best regards,
K Bhaskara Rao
I had informed the above matter again by mail to customer care and head service at customer care on 15.04.2010, clearly requesting to correspond in writing over email and to stop telephonic alls to mobile and home phone
Telephoned to Customer Care next morning and verbally lodged complaint and requested to stop the telephonic calls and requested to send email response.
Also attended one call from the Recovery Department and informed tha matter, also informed that the complaint is lodged in consumer forum and email is sent SCB Services. Asked the caller stop calling and correspond over telephone. Also asked for thier direct email address to forward the above matter by email. Caller did not listen and in spite of all the above clarifications still continued telephonic calls.
In spite of all the above initiatives, the telephone calls did not stop. Once again bank is requested to take immediate action on recovery department or agents who so ever is responsible for the harassment caused to self and family and also stop the agens from dealing in this matter any more. SCB must provide suitable reply to the email sent to customer care and to the points raised in the complaints with detailed account reconciliation statement, card usage, intersts, charges and the payments.
best regards,
K Bhaskara Rao
Dear Mr. Rao,
Kindly request you to pls do onething also, just inform to Media and share all the details whatever happen with you.Befor go with media also log a FIR againts the respective bank.
Warm Rgds
Juned
Kindly request you to pls do onething also, just inform to Media and share all the details whatever happen with you.Befor go with media also log a FIR againts the respective bank.
Warm Rgds
Juned
[protected]
To the consumer forum,
The Bank is resurrecting and restoring to harassment every two years, today once again after two years bank is starting old methods of harassment. My numerous emails to the bank are not answered. last mail received in 2010 informing that they are trying to provide reconciliation statement. But till date no reply. Suddenly bank again is claiming amounts.
It is unfortunate that in India common man pays income tax at 30% slabs and still has to suffer all harassment even from professional institutes like Banks. We are talking about lokpal bill for govt employees then what about the pvt and mnc companies and so called recovery agents who harass people without looking in to the merit of each case. All professional banks are following Unprofessional and Unethical methods.
This is special case and I solemnly request forum to take up this case.
Thanking you
K. Bhaskara Rao
To the consumer forum,
The Bank is resurrecting and restoring to harassment every two years, today once again after two years bank is starting old methods of harassment. My numerous emails to the bank are not answered. last mail received in 2010 informing that they are trying to provide reconciliation statement. But till date no reply. Suddenly bank again is claiming amounts.
It is unfortunate that in India common man pays income tax at 30% slabs and still has to suffer all harassment even from professional institutes like Banks. We are talking about lokpal bill for govt employees then what about the pvt and mnc companies and so called recovery agents who harass people without looking in to the merit of each case. All professional banks are following Unprofessional and Unethical methods.
This is special case and I solemnly request forum to take up this case.
Thanking you
K. Bhaskara Rao
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Non settlement of card account, harassment from Bank agency, exorbitant charges levied without providing records and reconciliation, late services, intentional delay in settlement and harassment calls from [protected] to mobile and family in spite of clear complaint to not to make phone calls and in spite of several requests to correspond over email for clarity of information.
Harassment by Bank and Recovery agents for Standard Chartered Credit Card No. [protected]
Above card is used since 1995 till 2005. Usage of the card is stopped after noticing exorbitant charges in late fees, interest and interest on charges. Bank has charged annual fee for new gold card which was delivered after one month and the card was never used for any transaction.
Thereafter till Feb 2006 numerous complaints were made to customer care for the consolidated statements for actual card usage and the late and other charges and for reconciliation of payments to Bank for settling the account. The complaint was never addressed. At this time the bank claim was about 16000 including annual fee, later charges and others. Actual usage was much less in the account.
Feb 2006, one of the of the account manager promised to settle the card with a payment of 7037/-, since annual fee for the late card delivery and subsequent late charges on the card not agreed as the new card is not used for transactions. Payment was made vide Jumbo Courier Co. Pvt Ltd. Receipt N. 802173 dated 28.2.06 along with a hand written letter for the settlement payment and for the card cancellation.
In between couple of calls were addressed informing the above settlement and asking bank verify from bank records. Clearly instructed callers not to disturb unless the reconciliation statement is ready.
Jan 2009, Again after three years one Mr. Rathore from Delhi claimed to be Advocate of bank and his associate started calling from [protected], [protected] for payments. This time the amount claimed was about 28000 without any transactions. It was told that the case is in legal and settlement is to be made, provided me settlement letter No. NDR[protected] Dt 12.12.2008 for 7000/- . Even threatening calls to send police to home and frightening family members was done to get this payment. Request for reconciliation statement were never addressed. Fed of the harassment the payment was done on 28.03.2010 and informed to both these gentlemen. After one month, when did not receive any confirmation of settlement, call was made to Standard Chartered Customer Care informed above issue and requested NOC.
In between couple of calls were addressed informing the above settlement and asking bank verify from bank records.
April 15, 2010; however again received calls from [protected] claimed to be from Standard Chartered Bank. Asked the caller to send mail and stop calling. But irritating call repeated for several times and again called home phone to disturb family members in spite of repeated instructions not call home and even on intention to lodge complaint against bank for this harassment.
If the Bank provides reconciliation of transactions and records, payment to the Bank definitely exceed actual usage of card for purchases and legitimate charges. Instead of providing clarity on usage the bank is keeping on charging and forcing to collect money illegally by disturbing privacy of family, using unparliamentarily language, threatening calls also used.
Requesting bank to please stop using such tactics and settle the account with complete reconciliation statement. This is a special case of harassment to credit card users.
With best regards,
K. Bhaskara Rao