[Resolved]  Standard Chartered Credit Card — Poor services and bad support

Address:

East Delhi, Delhi

Hi There,
I am using standard chartered credit card. I am facing lots of problems and complaints while using the services of standard chartered credit card. They are expalined as follows:-
1) While talking to executive on phone([protected]), the call gets disconnected inbetween my talk and i have to call again and explain the issue from the begning to another executive again. This issue is coming again and again and it becomes impossible for me to get the support on call. Why calling service is made if we have no other option to send mail and wait for long time to get the response.
2) Executive dont know about the schemes going on with the card. I have told them special reward point on vodafone bill pay scheme is going on, but executive was unaware about it. while its coming on website and even shown in credit card bills also. Later on after holding me for 2 minutes they said yes scheme is there and then call gets disconnected wihtout hearing my issue regarding this. On email it took one week to get the response. Such a pathetic service never seen anywhere. Why calling facility is created when we cant get any resolution there.
3) Last month in Feb2012 i have paid my vodfone bill through SC credit card. But still i didnt received any extra reward point in my bill. I tried to raise my concern but i faced lots of issue as mentioned in point 1 and 2. Even once the executive said they will schedule a call with me but no call were raised. I keep requesting them to credit bonus point in my account, but they took no action.
4) I have paid the standard chartered credit card bill for Feb2012. But When i am making an online payment for my vodafone bill, an error message come stating you dont have sufficient balance to make the payment. This error is still coming even after 15 days of payment of credit card bill. I have confirmation message too regarding the confirmation of payment received for the credit card. But online payment through credit card is still not working.

These issues are not by mistake of standard chartered, these are very common issue and created by standard chartered banking services by will so that they can take the benefits out of their customers. When customer gets fed up with such services, then he/she himself stops using the services. But inbetween that time this bank makes lots of benefits from the customer. There is no way to get the benefits commited by the bank.

Finally i am also very fed up with the services.

Thanks & Regards,
Ajay Kumar
Mob:[protected]
Holding Standard chartered credit card-Bajaj Finserv - Master Card.