Standard Chartered Credit Card — FULL AMOUNT CHARGED INSTEAD OF EMI OPTION

Address:

Mumbai Suburban, Maharashtra

This is with reference to a online payment I made on cleartrip website for payment towards airtickets.

The cleartrip website clearly indicates option of making online payment through EMI option with Standard Chartered Bank. (Refer attached "Travel now Pay later.pdf") You can also verify by visiting the cleartrip website.

The ticket bookings were of 54286 Rs, through 9 month EMI option at 0% interest with a upfront fee of approx 3000Rs.
I made the payment selecting standard chartered and proceeded with 9 EMI option as 6032Rs x 9.

However I was shocked to see my statement which charges me the whole amount payable as 54286 Rs; when in actual I should be charged for onetime fee of 3000Rs approx + 6032Rs for the current month. For the remaining 8 months I should have been charged 6032Rs per month. This is what is clearly stated on the cleartrip website for standard chartered bank.

On top of that I have been charged overlimit fee of 500Rs + taxes for no fault of mine. This is ridiculous.

My credit card estatement very clearly describes the transaction as "CLEARTRIP.COM 9 EMI MUMBAI IN"
However, the amount charged is the whole amount instead of 9 EMI as also described in my statement.

I am deeply pained and shocked by such practice by Standard Chartered.
I feel cheated.

I demand an immediate rectification to the above error of wrongly charging me.

Deepen Falari
deepen.[protected]@gmail.com