StarCJ/Kenstar Food processor Karishma ROI — Product not received

Address:

Ghaziabad, Uttar Pradesh

I had orderred Kenstar Food processor Karishma ROI online via starcj.com on 6th Nov 2011. The order number is[protected]. They promise on website to deliver the product in 5 Working days but I have not received the product even after 35 days passed.

I called the customer service people several time in this regard on[protected] but every time they just told me that they have logged my complaint and will receive the call back. However I have not yet received any call back from them.

Customer Service People did not give me the reason why the product is not delivered yet. I have undergone lot of metal taruma and stress during these period.

I have alreday paid the money online via credit card and every time they told me that I will receive the product soon, When I checked the status online then it is still showing preparing rather than shipped.

Now I received the call from customer service that they have cancelled the order[protected], as the product is not in the stock, however when I ordered the product then at that time it was showing that the product is in stock. They told that i will receive the refund within 15 days.

Beside refund I want compensation from Starcj for this mental taruma and inconvinence gone during these period.