[Resolved]  State Bank of India — Wrong Promise by sales representative

Address:

Ahmedabad, Gujarat

Dear Sir,

One of GESBI sales representative contacted me in the 1st week of august 2010 to opt-in for SBI Credit card.

I am working as a Project Manager in a MNC Company located in Ahmedabad. As per this sales representative, GE SBI has selected my company to give SBI Credit Card with 1st year credit card charges waived off to the managers having salary more that 60k. And if, I spend more that 50,0000 /- in first year then 2nd year fee will also be waived off.

And as per this sales representative, I am fulfilling all requirements to get the GESBI Credit card with 1st year credit card fee waived off. I have submitted all asked documents to this person. Since 1 month, I haven't heard anything for my application. I contact the GESBI Credit card support no with the form #. I came to know that my application was not submitted. And then I have started to follow up this sales representative. And then my application was submitted.

In this week, I received the Credit card along with credit card yearly charges bill (Approx. Rs 600). I received bill first and then credit card. I tried to contact support. They give me ExpressIT support no and currier no. I tried to contact appox 15 times to ExpressIT. I never get success. And each call charged me STD charges for waiting on IVR to talk with support guy.

Now, I have 2 options
1) To cancel this credit card
2) To waive off credit card charges as GESBI sales representative told me. I contacted to the same sales representative to understand the same. He asked me to give CC # (mentioned on bill) He will request to waived off my credit card charges as he told while I opt-in. I provided my CC no and then he was in touch for 3 days. Now, he is not picking up my phone calls.

I had another bad experience with GESBI. I had applied approx. 1 year back. I had never communicated for my application rejection. Now, I have doubt that my application were submitted by that sales representative or not.

I am also using Credit Card of other bank. I never had such bad experience. Now, I have big ? for GESBI sales representative who provide wrong information to get the business. And I hope you understand that it will spoil the credibility of this company.

Thanks in advance to reply ASAP.

Regards,
Kalpesh