[Resolved]  State Bank of India — NON DELIVERY OF STATEMENT BY COURIER SERVICE CONTRACTOR OF SBI

1) Monthly statement for Credit Card is sopposedly sent by SBI through Courier but is ACTUALLY NOT DELIVERED.
2) I found the first Statement in my LETTER BOX (though with a Courier stamp on it) after three weeks of due date. Obviously, it has been delivered in my LETTER BOX, at the Courier boy's convenience. He is aware, no on shall check him.
3) On lodging a complaint with the SBI, the Courier Company calls up and some girl there says their records confirm that the packet has been accepted by me and has also been signed for by me. Some SURENDERA (my name is spelt wrong and I never sign with my first name) has signed for me. She just puts the phone down abruptly after this conversation.
4) This is repeated as I have again not recieved my statement but an SMS from SBI confirms the same has been delivered to one SURENDERA. However, I have yet to recieve the statement. On replying to the SBI SMS, a standard reply immediately comes that " your request for non receipt of bill has been registered and for your convenience last three months statements are available on www.sbicard.com"
Of-course, this site never opens.
5)There are atleast 5 SMS complaints from me and I must say that such attitude towards customers shall not help the bank in the long run. A simple investigation with the Courier Service Contractor can probably resolve all such issues. BUT WHO CARES. Meanwhile, I have requested SBI to kindly withdraw this fascility of the Credit Card from me. I shall not use this Card henceforth. Why should I go through all this torture unnecessarily.

SURINDER DHINGRA
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