[Resolved]  State Bank of India — (Sub:Claim for payment in the account in the name of Rakesh Kumar Agarwal Prop. M/s Ambhari Bhawan current a/c no. [protected] of Rs. 9,13,540.00 )

Dear Sir,

This is with regard to the captioned account in your bank, its really shocking to know that even after giving reminder to your bank employee the work has not been done from last 11 months .On 10 th sep. 08 I went to the bank asked for the formalities but the employee was not aware about the documentation which is required in the case and asked me to visit the branch after 15 days then he will be providing all the information, but on the next visit he was not able to provide the information, i myself went to CA and asked for the formalities needed for the deceased case and then i submitted the documents to Mr Jag Lal but for last 6 months he haven't replied anything regarding the claim and always gave me false excuses that he is busy, some officer came, asked me to visit bank aftr 5:00 P.M, this is march closing, so he is unable to entertain us, even he don't know the process of deceased claim properly, as right from the day when i gave him the hint of whether the succession certificate is needed he simply refused to go ahead with that procedure telling that its a long procedure to continue .After that i handed over the documents personally he had let down the papers for 6 months, i think that is an auditable issue how can an employee keep the documents for such long time period ?. Now after completing the formalities asked by him he is asking me for succession certificate this must have been told earlier also, at the time of filling the documents i.e in December 08, Ive forwarded the documents through speed post in the month of july and visited bank personally after 15days asked him about the papers bt he refused that he didnt get any papers, consulted the person who receives courier told me that he has received the papers the next i made the courier but the person who took after the charge of those papers misplaced it and is nt coming to bank.Then again i was bound to make a complaint to The Chief Manager(S.B.I) which i did it on 26/06/09, its almost 1 month but i haven't got the reply that why i am compelled to make a complain against your staff members, and now this will not stop its just the starting and will be critical for the concern staff, as my husband is no more he got expired on 13/10/2007 my age is almost 53 and i am having a daughter, i have to take care of her, she is about to get married and i need money & if one should not get money on time then whats o[censored]se so please request you to look into the matter . Now I want the compensation on the particular amount, because this money had to be invested but due to this problem was unable to, now bank has to bear the loss and will have to compensate me.

I hope to get your reply within TAT time and if i don't get the reply on time then i will be escalating the matter to the higher authorities & Banking Ombudsman, Grievances, Local control unit, i need and explanation on priority or else be prepared for difficulties.

Kindly provide the information regarding the complain on priority within the TAT .

I will be highly obliged.

Regards
Kadambari Agarwal
[protected]