[Resolved]  State Bank of India — Non-receipt and misuse of SBI card

Sir/ Mam,

This is to inform you that I haven't received SBI credit card which I had applied over a year ago.
I received the pin mailed to my address which means that it got approved however I have not received the credit card till date. I immediately called your customer care desk on 22nd May 2008 and informed about the incident but by that time the card was already misused to the amount Rs. 36000/- . The card was immediately blocked.

As a responsible customer I corrected my phone number and address in your records to help and co-operate in the investigation but instead of that I am being pulled in the matter. The actual contact number in your records was [protected].
Since then I have been receiving the monthly statements to pay the dues which I have not used. I have been receiving many phone calls from your recovery agents whom I have informed about the situation umpteen number of times but still no action has been taken on the real culprit instead I have been harassed by making phone calls and sending legal notices.
I even went to your SBI card office which is located on S.B road in Pune and narrated the whole incident to Mr. Rahul Paranjpe and Miss Roshni, they even agreed that it wasn't my sign and name on the delivery receipt. The officials assured me that they would investigate the issue but still no action was taken.

The details of SBI credit card under my name are:
Credit card number:[protected]
Name: Abdussami Khan
Credit card limit: Rs.54, 400
Alternate email id: [protected]@gmail.com

I am very much distress about the aforementioned matter and I have lost my mental peace and normal lifestyle.
Please stop sending the statements and notices to me with immediate effect failing which I shall be constrained to take appropriate legal action both civil and criminal against SBI Cards & Payment Services Pvt.Ltd for harassment to my normal life.

Yours truly
ABDUSSAMI KHAN
[protected]