State Bank of India — ATM failed transaction but amount debited.

SIR,
I Sukumar Subba serving in CRPF presently in Jammu and Kashmir have a savings account ([protected]) with SBI HASIMARA code no-1447 dist- Jalpai guri, West bengal

I heve used Jammu and Kashmir Bank ATM dated 21/11/2008 at about 1050 HRS for withdrawal of Rs.5000/-, I tried to do the transaction for only 1 time but did not happen. But when I checked my bank statement Rs. 5000/- was debited out of my account.

Suddenly I approach the nearest J & K bank and inform the same, they advise me to contact with my SBI Branch. Then I complained to my SBI branch on 26/11/2008 and I also met with SBI branch manager Hasimara on february 2009 during My Leave,after this SBI Hasimara delivered a letter addressing to J&K Bank Branch SKIMS SOURA SRINAGAR J&K dated 03/03/2009 for verifying cash in their ATM and remit excess cash tas credit in my account.
But J&K Bank refuses to this and inform SBI Hasimara for contact with NFS (National Finance Switch) for settlement of disputed ATM txn vide thier letter No JKB/SKIMSS/MISC/2009-447 dated 21/03/2009.
Both J&K Bank and SBI agree that a mistake has been done from their side, but no one is helping me out & blaming each other for mistake.
I have running from post to post and contact telephonic ally to get the matter resolved but nothing has happened till date.
SBI not responding about this matter after its occurs more than 11 months.

I am serving for the Nation in the High sensitive areas of Jammu and Kashmir so I may not get time for complaining again and again.
So I humbly request you to look into the matter and take action for back my money.
thanking you
Sukumar suba, HQ/158 BN CRPF SOURA SRINAGAR (J&K) phone no-[protected],[protected]