[Resolved]  State Bank of India — ATM banking dispute

This is Jai jain from Gwalior,I have a problem during the use of ATM banking that happened in noida It was as follow :


On 11th December i have to withdrawl some money (3000 rs) so i reached an Bank of India`s ATM (ATM ID - AND8020) situated in Noida`s after follwing the required process.......few minutes later its show me msg. "YOUR TRANSACTION TIME OUT" and give me back the card.

I tried it again and the response was same..then i reached to SBI`s ATM(ATM ID-S1AN[protected] when i did transcation(of rs 3000/-) it show me that 6000 rs has been reduced from my account while i just withdrawl 3000 rs.
I withdrawl 3000rs but they reduced 6000rs from my account

When i raise this issue with deaprtment (Through email) they give me a ticket number for future reference which is CC[protected]


I also contact to local branch (where my account exist) they give me another no. AT[protected].

Now when i check the status of my complaint it tell me that complaint had been closed , but i still doesn`t get my money back.


Now i raise a fresh complaint thru your online system and it give me another ticket number
that is CC[protected].

when i contact to local brach regarding this ticket number they give me another no. AT[protected] .

They refuse to accept my hand written application in concern matter.

After almost 60 days i didn`t recieve my money back.



Regards


Jai jain