[Resolved]  State Bank of India — Undue outstanding, Interest burden & statements not received

APPLICATION TO INDIAN CONSUMER COMPLAINT FORUM

UNDUE OUTSTANDING, INTEREST BURDEN & STATEMENTS NOT RECEIVED

Dear Sir,
A. INTRODUCTION
I am class ‘A’ gazetted officer at the rank of Joint General Manager in Ordnance Factory Ambarnath(W), Distt- Thane- 421 502, MINISTRY OF DEFENCE. I am given SBI credit card & operative since November 2009. The details are as under:

Name- Mahabir P Sharma, (self)
SBI card a/c No.[protected]
Card No.-[protected]
Statement date- 16 of the month
Payment date- 05 of next month

Name- Seema Sharma, (my wife)
SBI card a/c No.[protected]
Card No.-[protected]
Statement date- 16 of the month
Payment due date- 05 of next month

B. REFERENCE
Following reasons have compelled me to write to Consumer Forum which have been immediately brought to the notice of SBI Head Quarter at following address:
SBI Cards & Payment Services Pvt Ltd
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City
Gurgaon- 122 002 (Haryana), India

Vide letters & enquired the details of documents through RTI-2005 as under:
1. My first letter of OFA/MM/MPS/10 No. dated 15.01.2010 on mail & fax No.[protected].
2. RTI information demanded from CPIO vide letter of OFA/MM/MPS/10 No. dated 25.01.2010 by registered letter.
3. Last letter No. OFA/MM/MPS/10 dated 25.02.2010 against SBI Credit Card office letter reference No. Fsvg[protected], Fsvg[protected], Fsvg[protected] & Fsvg[protected] all dated 12 February 2010.

C. COMPLAINT
My complaint lodged to SBI credit Card vide my letter No. OFA/MM/MPS/10 dated 25.02.2010 & sent by registered post is repeated to Consumer Forum as under:

Quote
1. No information is forwarded till dated 24.02.2010 i.e. one month granted period as per RTI rules is over against my application u/r (1). An amount of Rs 100/- (one hundred) has been sent vide crossed DD No. 734362 dated 25.01.2010 against RTI fee of Rs. 10/- & balance amount for photo copies. The application has been sent vide registered letter No. 001041 dated 25.01.2010. Since information is not forwarded till date further action will be initiated in due course as per RTI rules. (all related documents attached)

2. Cash transaction disputes of Rs 513.80 each at M/s KT Trading Co Ltd, Mumbai dated 11.11.2009 & 13.12.2009 have not been taken for investigation. These disputes remain un-attended. Four disputes out of projected six disputes vide RTI application u/r (2) are under investigation.

3. Since the subject transactions are under investigation, FEE- LATE PAYMENT WILL NOT BE APPLICABLE. In view of the above, please correct the debit amounts from monthly statements accordingly. The debit amounts which are to be deleted from the monthly statements are as under:
Monthly statement Statement date Date of late fee declared by SBI Credit Card amount
December 2009 16 December 2009 10/12/2009 350.00 (three hundreds & fifty only)
January 2010 16 January 2010 09/01/2010 350.00 (three hundreds & fifty only)
February 2010 16 February 2010 09/02/2010 600.00 (six hundreds only)

4. Also under the present circumstances of case under investigation, the undersigned is not liable to pay the “Minimum Amount Dues” till settlement of the dispute. This may please be noted.

5. No PDC is given for completion of investigation. Assurance given is “we shall revert back shortly with a final resolution”.

6. The undersigned has received first time monthly statement of February 2010. No document was received/ sent from your office before that. These monthly statements require amendments as narrated above & informed. It is requested to send the corrected monthly statement of February 2010 duly corrected.

7. It is requested to communicate all SBI Credit Card related officials who are expediting wrong dues over mobile/ phone, not to expedite till settlement of the dispute.

8. The undersigned could not get any benefit of helpline as I got the line busy all the time.

Unquote
D. ATTACHMENTS
1. DOC file of my first letter of OFA/MM/MPS/10 No. dated 15.01.2010.
2. DOC file of RTI application vide letter of OFA/MM/MPS/10 No. dated 25.01.2010.
3. JPEG copies of SBI Credit Card office letter reference No. Fsvg[protected], Fsvg[protected], Fsvg[protected] & Fsvg[protected] all dated 12 February 2010.

E. CONCLUSION
As lot of re-imbursement cases are pending with SBI Credit Card un-settled which is evident from on-line Consumer Forum, the undersigned has stopped payment of any balance till settlement o[censored]n-necessary dues, illegal interest, undue outstanding & non-action on RTI application there-by illegal seizing of RTI amount forwarded to CPIO, SBI Credit Card, Gurgaon, Haryana..

Odd time & repeated mobile calls from SBI Credit Card centers by mobile Nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and so on continuously harass me & my family. The operators are not communicated from head quarters about the case(s) under investigation & they occasionally land up in to argument with customers including me jeopardizing peace & tranquility in my work/ office as well as in my home. This requires to be stopped immediately.

I request you, sir, to look into the matter and stop harassment to the customer/ consumer with proper & immediate justice.

Copy to:
The CEO
SBI Cards & Payment Services Pvt Ltd
DLF Infinity Towers, Tower C, 12th Floor,
Block 2, Building 3, DLF Cyber City
Gurgaon- 122 002 (Haryana), India
(Attn: Ms Kavita Khanna, Manager- Chargeback)
Yours Sincerely

(MAHABIR P SHARMA)
+[protected]