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[Resolved]  State Bank of India — Cancellation of Redeem Points

Dear Team,

I am using SBI Shubyatra Railway card from past 4 years, I am getting reward points on my purchases and i am using those for my railway ticket purchases regularly. But as of sudden today I got a message that Shubhyatra Card facility is withdrawn and all the reward points will expire. I have contacted customer care people they also told that they also got instructions today it self and this is applicable for all railway card holders. If government want to withdraw this service they should do justice for the existing card holders. I have 1500 points (it's equal to Rs. 1500/-) and planned a journey in view of reward points. I request you to take immediate action and reverse the points for all card holders.

Thank you,
Sateesh
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear Sateesh,

We regret to hear that. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 11208 in your mail to enable us to address your concern on priority.

Thanks and Regards,
SBI Card.
Reply
same with i have around 8000 points in shubyatra .. i planed to book the ticket..

my email id is [protected]@yahoo.com
Reply
Dear Sateesh,

We are awaiting the additional information ( Your card number/ contact details or documents) as required from your end to help us address the issue raised by you. Kindly mail us the required information at [protected]@sbicard.com

Thanks and Regards,
SBI Card.
Reply

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