[Resolved]  State Bank of India — Credit Card Issue/ Customer Care Issue

SBI Card — SBI Credit Card issue

I was having a SBI Card with me, which i settled on 31/03/2007 by paying 20000 Rs.
My outstanding balance was 28000Rs and under special circumstances SBI Recovery manager (Sandeep) took approval internally in SBI to settle the account by accepting the payment of 20000Rs. I was also mailed a settlement letter for the same.

After 3 years 2 weeks back on 15th Oct 2010, i got a call from one the Recovery manager from SBICard. As per him i never closed my account, and didnt paid the settlement amount at all. He told me on phone that i paid a cheque of 20000Rs which got bounced. But on the otherside i paid cash to the recovery manager.
On 24th Oct 2010 i called up SBI customer care number and got the confirmation that i did paid 20000Rs on 31/03/2007.

Now the new Recovery manager tells me, that he do know Sandeep and he left SBICard and joined standard Chartered. The problem is he didnt closed my account and i have to resettle the same account again by paying 16000 Rs.
I did mailed these Recovery people the old settlement letter and as per them, the letter is not valid anymore. Last week they sent me a new settlement letter which was exactly in the same format as i got 3 years back with almost the same wordings in it.

Please suggest, and help me to get out of this. These recovery people are bugging me again n again.

Dear Geetha,

Thanks for your details. We will get in touch with you soon.

Thanks and Regards,
SBI Cards

Dear Geetha,

Thanks for talking to us. We have noted your concern and currently looking into the matter. We shall update you with the status soon.

Thanks and Regards,
SBI Cards.