[Resolved]  State Bank of India — Fraud in reward points redemption.

Address:

Pune, Maharashtra

My name is Abhay, From last 4 years i am using SBI credit card and there are 4300 points available for redemption in the month of April 2012, so i have redeemed 4200 points for product ID ZX528, But SBI delivered me wrong Item ZX521(Against 3000 Points) along with the delivery charges 99 + st.

After making several calls to SBI and IVR verification, SBI found that wrong product has been delivered so they asked me to return the product to Gurgaon office which costs me Rs.100. During this period 4 months are gone and some points got expired automatically.(I Don't know how?), So i again contacted SBI regarding the same, they told me that we have reverted the points(3000) and delivery charges so you can again place order, but now i have 4154 points in my account.

My questions are
1. Till date the ordered ITEM was not delivered to me.
2. SBI not agree to pay the courier charges Rs. 100 which i spent to send the courier to Gurgaon office?
3. Who is going to pay the money which i have spent to call the SBI several times (Min call duration of each call is 20-25 min) and i called SBI at-least 10 times.
4. Even after several emails to SBI i am still waiting for the update on my issue.
5. How my reward points got expired?
6. At the time of points redemption i have more than 4200 points so i have placed the order so ordered item should be delivered to me.
They have only sent me the reference number for the same- MQ[protected]Sept-12) but after 8 days problem was not resolved.

I have wasted my time doing phone calls and emails to SBI(feedback.[protected]@ge.com & [protected]@ge.com) but even after 4 months my problem is not resolved.

I wonder that renowned & trusted bank of india i.e. SBI is taking 4-5 months for resolving single issues.

Kindly look into the issue and help me to get out of this.
Please do the needful.

Regards,
Abhay
[protected]@yahoo.co.in